How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
On the Halo For Business ordering page, when ordering a package, there is a "Add a SIM card" option. Is that the sim for the Halo router, or does it mean for a mobile phone?
Hi, I'm using one of these to replace a third party router that seems to have a few more settings available to me. Before I start can someone tell me if I can block access to the internet for certain devices (Cameras etc) while they are still availab...
Good day, our Business Smart Hub 2 was installed recently & so we would like to change the public/free/guest WIFI to a name associated with the business. We would like the busienss/internal network to be different & separate.I only see an option to c...
Hi,Can someone please help me get some clarity on this, I have rang BT several times recently, different representatives say different things, some of which doesn't make sense to me. The situation is very simple but for some reason its made to sound ...
Hi all After many years of internet issues, I finally purchased a aftermarket modem/router. Internet speed no longer drops (for no reason), the actual internet speed is 1 - 2 MB faster, jiggter and ping lower to. How I don't know how to setup my stat...
We currently have an old phone system and we are looking to upgrade, we are still using PSTN externally so an upgrade is needed.One of the options I have been looking at is to upgrade our 365 E3 licenses to E5 which comes with access to Microsoft's c...
I'm replacing a BT hub with a dedicated PC running OPNSense (a fork of pfsense). I've set up quite a few of these on non BT customers connections and had no problems. I get everything to connect, using an HG612 modem with a PPPoE connection set up on...
Hi, I am using a spare BT Business Smart Hub as an access point for a 'dead spot' in our premises, and all going fin but the firmware on this older device is out of date. I would like to update it but from what I have read the only way that will hap...
I was a long term user of BSNL broadband when I was living in Kerala. Then I moved to Bangalore for work and tried various internet services. Each of them are equally good. Currently I'm a ACT (ISP) subscriber and pays ₹685/month for 40Mbps and 200Gb...
After struggling and fighting with silly people to get BT to sort out the speed on my broadband and get it up to 52Mbps.I'm now in a situation whereby the router disconnects on a regular almost daily and reconnects all by itself.Reading the log file ...
