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Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Forum Posts

Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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4G Assure - How Many PC's Does It Support?

Trying to help some friends in a small business with 4G Assure. They have a 4 machine W10 network and when recently 4G Assure kicked in, only one PC maintained internet connectivity, the other three dropped (despite all being connected to the same Sm...

Edg by Member
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Fibre installation

Open Reach installed fibre in my parents home, what a shambles. I am unable to upload a photo but the pipe cable coming up through their footpath is not inline with protective cable cover going into their home cable is exposed such a mess the enginee...

BT Internet for usenet? (Uk)

Hi, I current have sky broadband and I've been using usenet with them for 6yrs. In the next few months we'll be moving and BT offers a faster service. Does anyone have BT and how are they with usenet usage?

Does living next to an electrified railway cause WiFi outages?

Some friends of mine recently moved into their new house (in Belgium.) It is located on a small hill, next to a double-track, electrified railway. Some 2-6 trains pass by every hour, depending on the time of the day. The ground level of the house is ...

Extend the coverage of BT Guest_Wi-Fi

Is it possible to extend the coverage of the BT Guest_Wi-fi without using up one of the available IP addresses used by guest users?We would ideally like to deploy this within our libraries, but to provide coverage, we would need at least 1 access poi...

Bobbins by Member
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