How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Hello all,I’m in need of setting up VLAN’s, I was planning on using a Draytek Vigor 2862 with a layer 2 managed switch but have found reports saying that it will only do 190Mb/s with PPPoe. My next option was a 2926 but I cannot find any related info...
We have just moved premises and while I'm waiting for the new line to be sorted out I assumed the modem would continue working using the 4G dongle. However I have checked and it seems that when you have the modem running in bridging mode you cannot c...
Hi, I have a business smart hub with 5 static IP address, one of which is dedicated to a mail server. Outbound traffic that should be sent via one of the multi-nat fixed IPs is instead being sent out over the PPP connection. This causes spf to fail a...
Hi. I am switching from a DSL service with another ISP to Fibre To The Premises (FTTP) with BT. BT advise that it will take some time to install the fibre connection. The service with my existing ISP will not be cancelled until BT's FTTP service is i...
Hey guys,I hope you're all well, my internet has been absolutely awful for the past 2 months. Im promised 15 download minimum and im currently getting 6 and have been for the past 2 months. Its a business line and people are working from home and its...
We run our business from home on BT business FTTP. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. There doesn't seem to be any way to set parental controls at all. Se...
We have recently replaced a hub3 with a hub6 after the old one gave up.Trying to find out how to move the 5 external addresses that were attached to the old router to the new one?
I have recently swapped back to BT as the previous supplier was unable to give me an ADSL2+ connection that I've had in the past on the same line since the exchange was upgraded in 2006... I now find my BT business connection is stuck on ADSL and usi...
I am looking for some assistance in setting up the 5 multiple static ip addresses that I have gotten added to my account. I was provided with the 5 public addresses, the gateway address and the subnet mask. Ive looked in the Smart Hub Home>Advanced S...
I am currently shutting my shop due to the current situation, the broadband is totally idle, I have tried to cancel the service, but keep the phone line but was told I needed to pay £300 to come out of the contract. Hardly fair, does anyone know how...
