How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Netgear GS724T v3 Switch and Bt Business Smart Hub I have a a BT Internet connection on my local community centre, supplied via a BT Business Smart Hub. This is connected to a Netgear GS724T v3 Smart Switch.On this switch 6 ports are for the office c...
Hi all, I currently use a 3rd party Draytek router instead of our BT business hub 5 so that I can create VLANs to isolate the internet-enabled credit card teminals at our business location. I'm being offered a BT Business Smart Hub 6 as part of a new...
I have read a number of posts about similar issues. What I cannot find is how to resolve mine. I used to get 38Mbps download, but now see no more than 1.7Mbps My BT Smarthub shows the following The router is rebooting/reconnecting every 15-25 minutes...
Hi, we are located on a road within an industrial estate. We share a building with two other companies that both have FttC connections (verified), and the buildings either side of us can order FttC. However, when I put our address into the BT website...
Hi there, I'm experiencing a problem with my business broadband where the connection drops out every time the phone is put down. It stays connected throughout the call but drops when the phone is put down - both the wired and wireless connections fai...
For various reasons we've moved to a 3rd party router (TP link AC2800). We have BT Business Infinity with a static IP. We've connected just fine to the DSL, but as a result our WAN IP address is no longer the reserved static IP address. It changes o...
I live in a rural area with poor land line quality resulting in regular VDSL drop outs, so I signed up for BT Assure with Super Fast Fibre enhanced and value line on the basis that EE coverage was good here and it would provide a seemless back up. ...
I have a problem that support - even thrid line cannot seem to resolve and any thoughts might be useful. The figures vary by maybe 100kbps after a reconnect but nothing more. I have a good quality line on a low usage cabinet. The max achievable i...
Hi i was wondering if i can use a second (slave) home hub 6 hard wired to my master home hub 6 to improve wifi in other part of house, i already have both the HH6 but just need to know if its possible to do and how to go about it please ?
Hi I received an email from BT offering 6 months of Perkbox for 20 employees if we renew our broadband package. We did so but have received no activation code as described in the FAQs for the offer here https://btbusiness.custhelp.com/app/answers/pop...
