Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Resolved! Fibre Broadband

I live in Ash Priors served by Cabinet 9 and for the past 6 years have used Sky for telephone and broadband.  I signed up for a BT Business line in 10/18 and don't mind paying the additional £20.00 pm to receive a better service offered by BT. I woul...

Static IP - How to I Set It Up!

Hi there, I am not sure how to setup a static ip for my router, I just keep getting this error. I have tried numbers and everything. How do I set this up, I work out of the office most of the time. but i cannot when the ip changes. ughh  

dyndns2 support

Hellowe have BT Business Hub 5 (Type A) | Software version 4.7.5.1.83.8.256 | Last updated 03/03/18I'm trying to configure it with Dynamic DNS from google domains, it uses dyndns2 which is not on the listhttps://support.google.com/domains/answer/6147...

Broadband drops out and crashes BT cloud phones

Hi, we had Bt broadband and BT cloud phones installed in March and ever since have had regular(sometimes several daily) drop outs that causes the BT cloud phones to crash and we have to restart. Sometimes this can be mid conversation. I understand th...

Resolved! Making public IP address static changes existing static IPs

Where I work we have paid BT for 5 static IP addresses and these are used for our email server, ftp server etc. Our router's public IP address is dynamic and we would like to make this static as well. Someone from BT has told our IT guy that making o...

BT Infinity price Nov 2015

would anyone have the price for 2 year contract starting from Nov 15 for  Bt Infinity for business Broadband only Bt Infinity for business Broadband ane line package  your help would be most helpful