How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I can't upgrade our broadband to fibre because apparently we have a silver address (I'm currently with TalkTalk).I had an Openreach engineer onsite a few months back who verified we have the capability to have fibre, my neighbours have fibre but we c...
Hoping someone can offer some help here. I am having issues with Static IP. I was told my static ip is x.x.x.x. I put this IP address into the BT Router along with the subnet of 255.255.255.240. After this I click on the MultiNAT tab where I select o...
Hi, I've been trying to access the BT Sport App but I always recieve the error ID003 "you haven't activated BT sport on your account yet". I have linked my BT Business Account to my BT ID, but it still does not let me access this.
I am working with a client who is setting up a small school for children with problems. They have ordered BT Business broadband unlimited with Assure 4g backup. i will be adding two unifi wifi access points at either end of the building. They will n...
I have a couple of questions. Firstly with the homehub 5 that we received as part of the business line I am unable to assign the account and password to the homehub received in letter format. tries PPP and fails so we have had to stick to the green-l...
We have a business broadband account, and would like to be able to log into FON, Openzone etc. In My Account, if I click 'Manage Services', I get... Sorry, it looks like you’ve logged in using your online billing details.To manage your domains, emai...
OK since storms 2 weeks ago that took out a lot of modems/kit in my area my business BB has had massive issues. Getting really frustrated now.We have BT business infinity. We are virtualy next to the FTTC cab and were getting a solid 70M all day/nigh...
Setup pretty simple, smarthub 6 onto BT infinity wth a block of 5 static IPs. Have gone through setting up the internal assignemnet of the required public IPs to internal devices, an SBS server and an applcation server. (Static IP > MultiNAT) Both ...
Hi everyone, I am not super Tech savvy guy but i understand the basics so sorry if my terminology is not the greatest with my question. This is why i am on this thread to try find the correct answer of what i am looking for exactly. I run a few small...
I currently have residential fibre broadband but had a requirement for a static IP. I asked BT to change my package from residential to business so I could get a static IP. I was told by BT that the cabinet is full and they could not give me fibre ...
