How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Hi, I have SSH port forwarding set up on my Business Smart Hub 6, software rev SG4B1B008146. All looks good for a few seconds to minutes (variable), and then connections hang. This only happens when going via port forwarding on the Business Smart Hub...
Hi All I have a second office in rural Scotland, and as you can imagine - whilst the views are simply delightful - the internet is soul-destroyingly slow. I know this cannot be helped given the location, but I was wondering where I can find an update...
Hello I ordered a Static IP a few days ago, but I believe that my router is still running off Dynamic. I have been using whatismyip.com and it has been showing me the same IP as before. When checking on my BT Business App I can see that my order has ...
Hi All I have a dance studio and I have hundreds of clients of all ages who frequent the building 3 times a week. I am constantly asked for my Wifi password. I think my clients are great, but even so I would rather not be giving out my passwords. Is ...
Hello Is it OK to put a PDQ Machine onto a broadband connection as well as the internet as I would like to connect PDQ Computer onto broadband and keep the phone line dedicated to telephone? Any advice would be fab! ThanksKelly
Hello I have recently moved in to a new premises and I am having some issues with the wireless connection. I think my broadband is fine, it works when I am nearby it – but we have 4 floors. Would anyone have any recommendations on if it is possible t...
Hi, I have BT business broadband with 1 static IP address. When I use whatismyip.com it shows the following line ISP: BTBUSINESSSTATIC-AGG-56 When I check the router advanced settings it shows static IP as being off. I am confused as the whatsmyip c...
We have a BT Business account and use this to provide internet access at my tennis club. Because people can access the internet through a supplied PC and personal devices (phones, tablets, laptops) coonnected over WiFi we want to control access to we...
Hi, Would anyone have knowledge in the following area: My provider stated the following when told the broadband speed was dreadful: When you say dreadful, are you talking of the speed of the broadband? Because at the moment you are on what’s called a...
Hello I have a Business Hub 5 and I wanted to know whether it would be at all possible to use it on my home network? I understand that the main difference to the Home Hub is to do with the business hub using a Static IP address whereas at home I dont...
