Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Internet in a blackout

During a recent blackout, we kept internet by powering the BTB Hub with a small, 12V battery and a universal laptop charger.  The hub needs 12V and the charger will maintain this as the battery voltage drops from nearly 13V fully charged to about 11....

kelper by Guru
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  • 2 replies
  • 1 kudos

SIP ALG - BT Business Hub 3

My wife uses a VoIP based phone solution whilst working from home. She encounters numerous issues when receiving calls mainly around call quality, and the provider has recommended that SIP ALG is disabled on our broadband router.Can someone advise ho...

iand15 by Member
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BT Net 200mb Fibre Setup Router

Good Morning, I have a BT Net wires only service 200mb I'm trying to setup getting very little help so far.Eventually got through to someone that was able to send me our IP addresses. IPv4 Non-Directly Connected SectionIPV4 Network Address    : 217.4...

365IT by Member
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  • 4 replies
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Bt Business Hub 3 with using a Sonciwall TZ270W

Hi I will explain this best as I can clearly and easily. So our Setup is as follow we have a BT Business Hub 3 on FFTP , we then use a Sonicwall TZ270W as our second line of security to further protect our business. Now it was working for a solid 3 m...

LSMH1 by Member
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  • 1 replies
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Ongoing FTTP Fault, Flashing PON light on Adtran ONT

FTTP was recently made available on my street, so I moved to 900mb FTTP from dsl within weeks of the announcement – I run a web server/api which is the primary product of the business. It was running fine for approximately 1 month. At the first billi...

F10XDE by Member
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Smart Hub 3 features

Can anyone advise, please, whether or not the BT Smart Hub 3, supplied with BT Business Broadband packages:Supports Alexa on the BT Advanced Digital Phone with Alexa?Has DDNS capabilities?

Reduced WIFI signal and increased BT-WifiX

BT seem to have been reducing the power of the routers Wifi signal whilst increasing the power of the BT-WifiX signal.This would make sense because **bleep** the customer.I can no longer get a signal in places I used to get one, but I can see the Wif...

ivrak by Member
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  • 1 replies
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In some need of help with BT Broadband Fibre issues

Hi there, I am looking for some advice on a few network issues I've been having. Recently moved in to a new house and ordered BT Superfast Fibre 2 broadband which was fitted the week before we moved in (3rd April). First week we had zero issues with ...

Help with questions about the BT 4G Home Hub with EE sim

Hello. I’m asking this on behalf of my cousin who is severely disabled and therefore requires a very reliable broadband connection at his home. The performance of ADSL is very poor and fibre isn’t available at his address. I was looking at whether th...

Cloud Voice Express with SH2 in Bridge Mode

Will my Cisco CVE handset work (connected to wifi) if the SH2 is in bridge mode? I have a TP-Link Archer MR600 v3 that has 4G capability, I’ve been using it for the last couple of weeks while BT sorted out my broadband service, they couldn’t provide ...

RoryG by Member
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  • 1 replies
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