My broadband went off on September 11th. Spent an hour on chatline, told it was my hub and they would send a new one out free of charge on 48 hour tracked?! I have a shop broadband, 2 digital phones, card machine and till. At the very least it should be 24 hour delivery before 1pm. I was told it would be no charge.
My direct debit has been taken and the cost of the router plus delivery of £12.95??? 48 hour tracked starts at £3 approx.
On September 30th I thought I would contact BT to query why I had been charged. Went on the chatline at 10.38, explained my problem, adviser didnt seem to understand after 40 minutes cut off. Went on chatline again,different adviser. Explained again my problem in very simple terms. I want crediting with the cost of the router, said she would put me through to someone to deal with it. Cut off at 12 noon.
Then found a phone number,( not on their website as they don't want you to call it)Explained for the 3rd time what my problem was and after 13minutes I FINALLY RECEIVED CONFIRMATION THAT IT WOULD BE REFUNDED BACK TO MY ACCOUNT. Sorted at 12.15 OVER ONE AND A HALF HOURS TO SORT SOMETHING SO SIMPLE. Chat line not fit for purpose and the poor operators in India get the flack when the CEO needs to get it SORTED>
