08-04-2020 09:50 AM - edited 08-04-2020 09:54 AM
I am currently shutting my shop due to the current situation, the broadband is totally idle, I have tried to cancel the service, but keep the phone line but was told I needed to pay £300 to come out of the contract. Hardly fair, does anyone know how I can get around this situation.
13-04-2020 01:20 PM
Sorry to hear you are in the predicament - I completely understand that paying for a service you are not using is far from ideal. I know that the situation for our billing teams is changing day to day, but as far as I am aware we are not currently chasing anyone up for bills, and your services should not be ceased if you do not pay (however the payment will be required eventually).
Now, I am not a member of one of our billing teams myself - so I may not be fully up to date with the current process, so my advice would be to give them a call to discuss the bills to see if anything can be done. You can get them directly on 0845 600 6156 or you can contact them via livechat.
20-07-2020 12:58 PM
We have also been in the same predicament, and were also told by BT that they would not chase payment if we didnt pay for a few months and we could sort it out once we reopened. They even said if we renewed our contract we could have the 3 months we were closed for free. But we have now found they have added a £40 late payment charge every month on just a £50/month subscription! We are only a tiny business with 1 employee. This is horrid business practise by BT, taking advantage of a pandemic to profit off struggling small businesses