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DSL Link down - odd error messages in technical log

fshailes
Member

I've been cut off in Skype and Teams meetings while working from home, at just after 2pm BST yesterday and today. It's incredibly frustrating as it has left my boss high and dry when my broadband vanishes as I'm presenting. 

 

Each time the Event Log has said it is due to DSL Link Down and some number of "seconds" that is in the hundreds of thousands, even though it's about 10-15 minutes failure.  Works fine the rest of the day, so what is going on?  Rang BT Business Support and got told a sales contact would call back to try and sell me Mobile Data backup, this shouldn't be necessary with new broadband (2 months now, with new Hub, cables, main socket etc).  Wifi AN ethernet both affected. No line noise.

 

What's going on?

 

It's "Deauthentications" - Reason unknown. What is causing it?:

 

14:11:42 18 Oct. System restart reason: Unknown
14:11:08 18 Oct. admin timeout from 192.168.1.150 
14:10:58 18 Oct. DHCP device Connected: 192.168.1.150 f4:7b:09:0d:86:f3
14:10:58 18 Oct. 5G Client associate from f4:7b:09:0d:86:f3 (IP=192.168.1.150) RSSI=-49 Rate=702Mbps
14:10:58 18 Oct. LAN [ADD] ARP 192.168.1.150 with f4:7b:09:0d:86:f3 from br0(wl0) 
14:10:58 18 Oct. Receive a DHCP request 
14:10:58 18 Oct. WHW INFO A station (SmartHub2)IF[5G](70:97:41:43:54:33):STA(F4:7B:09:0D:86:F3)(Legacy Device) join WHW infrastructure 
14:10:55 18 Oct. DHCP device Disconnected: 192.168.1.150 f4:7b:09:0d:86:f3
14:10:55 18 Oct. LAN [DEL] ARP 192.168.1.150 with f4:7b:09:0d:86:f3 from br0 
14:10:55 18 Oct. 5G Client disassociate from f4:7b:09:0d:86:f3  (IP=192.168.1.150) RSSI=0 Rate=0Mbps
14:10:53 18 Oct. WHW INFO A station STA(F4:7B:09:0D:86:F3) leave WHW infrastructure 
14:10:53 18 Oct. 5G client Mac: F4:7B:09:0D:86:F3 Deauthentications (Reason:Unspecified) 
14:10:53 18 Oct. admin timeout from 192.168.1.98 
14:10:50 18 Oct. SIP WAN DOWN 
14:10:41 18 Oct. SIP WAN DOWN 
14:10:41 18 Oct. WAN Sensing Auto sensing Complete interface selected
14:10:41 18 Oct. WAN Sensing Auto sensing Running 
14:10:39 18 Oct. WAN Sensing Auto sensing Complete interface selected
14:10:39 18 Oct. WAN Sensing Auto sensing Running 
14:10:39 18 Oct. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 
14:10:38 18 Oct. 5G Client associate from f4:7b:09:0d:86:f3 (IP=192.168.1.150) RSSI=-52 Rate=780Mbps
14:10:38 18 Oct. PPP: Stopped PPP daemon(01
14:10:38 18 Oct. PPP LCP Send Termination Request (User request) 
14:10:38 18 Oct. PPP: IPCP down 
14:10:38 18 Oct. PPP: LCP down 
14:10:37 18 Oct. WHW INFO A station (SmartHub2)IF[5G](70:97:41:43:54:33):STA(F4:7B:09:0D:86:F3)(Legacy Device) join WHW infrastructure 
14:10:37 18 Oct. Receive a DHCP request 
14:10:37 18 Oct. DSL Link Down: duration was 86032 seconds 
14:10:37 18 Oct. WHW INFO A station STA(F4:7B:09:0D:86:F3) leave WHW infrastructure 
14:10:37 18 Oct. 5G client Mac: F4:7B:09:0D:86:F3 Deauthentications (Reason:Unspecified) 
13:22:51

 18 Oct. 2.4G client Mac: BA:A6:5A:B7:02:5C Deauthentications (Reason:Disassociated due to inactivity )

 

 

 

And the day before, another message I don't understand?:

14:16:01 17 Oct. 2.4G client Mac: 00:00:04:04:00:00 Deauthentications (Reason:Deauthenticated because sending station is leaving (or has left) IBSS or ESS)
 
 
2 REPLIES 2

SamG
Administrator
Administrator

Hi fshailes,

 

I'm sorry to hear about the issues with your service.

 

Please can you send me a PM with some account information by heading to my profile and hitting "Send Message"? From there, I'll be able to get our high-level repair team to look further into this.

 

Thanks,

 

^SamG

petergroft
Power User

Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & numbers in the BB Username & also the SSIDs.
Full router stats are key to any speed & connection issues.

 

Hope This Helps,

Peter