Our shop started 3 months ago. We requested a very simple broadband for 1 PC and 2 iPhones before our opening. Raised a complaint after 1 month. Already have a complaint reference number. Now after 3 months we are still waiting for the broadband because BT always have this issue and that problem. No device was dispatched. No engineer has ever come. The complaint handler never solved my problem but just regularly sending emails saying there is no issue, like he has already done his job. Unfortunately BT is the only broadband company that this location has coverage so we have no option. Extremely disappointed and frustrated. How can I escalate the complaint to the person who can really solve a problem? Thanks.
