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Member
Posts: 1
Registered: ‎14-05-2020
0

Internet EXTREMELY slow

Hey guys,

I hope you're all well, my internet has been absolutely awful for the past 2 months. Im promised 15 download minimum and im currently getting 6 and have been for the past 2 months. Its a business line and people are working from home and its getting extremely difficult now. Are there any troubleshooting methods i can use to figure out whats going on? I will also add the main PC is plugged directly into the Hub (directly next to it) and has also been struggling a lot so this isn't a wifi problem.

 

 

Cheers, Jed.

BT Employee
Posts: 272
Registered: ‎07-12-2017
0

Re: Internet EXTREMELY slow

Hi Jed

 

Very sorry to hear you are having these issues. There are a few wiring checks you can do to try and resolve this issue. You will find a video detailing those checks here.

 

If you have done those checks and your are still having issues then you may require an engineer to resolve the fault, and I would recommend contacting us on livechat or via WhatsApp on 07376165207 or via the following link: https://api.whatsapp.com/send.

 

I do hope we can get to the bottom of this one for you and get that all sorted!

 

All the best,

Ryan

 

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