Long term BT Broadband customers. Approx 18 months of ongoing Broadband issues, wifi dropping out we after were contacted by a BT Local business Solutions Manager (Peter Edge) who after numerous conversations suggested we try an EE 4G Mobile Hub to work as a backup booster when the BT wifi dropped out. We did explain that EE signal isn't very good in our area but agreed to try it. We received the EE Hub, and when plugged in we had a flashing light showing that it was struggling for signal, as we thought would happen. I contacted Peter on several occasions to say it wasn't going to work and that we would cancel the contract - he agreed that this would be logged within the 14 days but suggested I spoke with EE technical team to try and resolve the flashing light. I agreed but after no success I went back to peter at BT and said i wanted to return the 4G Hub. He said I needed to contact EE to cancel the contract but would email the relevant department to inform them of our previous contact and that everything was agreed within 14 days. Moving on almost 3 months - EE know nothing about the cancelled contract, have suspended the service (which we weren't using) and say that we owe them money for unpaid invoices (which I have never received). Trying to contact Peter Edge our BT Local business Solutions Manager - his phone now doesn't connect and his email bounces back!! I've spent several hours trying to contact both EE and BT to resolve this issue and NOBODY is helping me!! Please any advice - of someone from BT please respond to this. I need to obtain the telephone conversations from this Peter Edge who seems to have vanished off the face of the earth!
