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These ip settings are not valid on the BT Business smart hub

runningbear21
Member

Hi, 

 

I am trying to setup up my new Business Smart Hub 2 to ip address 10.0.0.xxx and it wont let me. 

I get this error "These ip settings are not valid on the BT Business smart hub" has anyone come across this and is there 

a fix for it.

 

Many Thanks

 

JP

2 REPLIES 2

PaulC1
Administrator
Administrator

Hi runningbear21,

 

The Smarthub 2 doesn't support the 10.x.x.x range of IP addresses. Also the hub doesn't support IP adresses 192.168.x.0 or 172.16.x.0 either. Any number between 1-254 is acceptable, just not 0. 

 

I hope this makes sense. If you need any more information, please come back to me

 

Thanks

^PaulC1

 

 

XeniaRobert
Member

10.x.x.x is an unsupported IP range, so even if you try harder, you won't be able to log in. Try another ip range. iscribble