How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Hi, I made a complaint QIS688714 with open reach on 11th April regarding an ORDI request for ONT provisioning data misalignment—still unresolved after nearly 3 weeks. How should I contact them or expedite this process ? Being a GIS architect I under...
Hi everyone. I have just had BT full fibre 900 with DV installed and we are quite happy with speeds averaging 850Mbps / 105Mbps. BT did mess it up with the porting of our 25+ year old landline number, but they have placed an order, and it seems we wi...
HelloWe have signed new contracts at 3 of our restaurant sites with BT and they have sent us new routers - BT Business Smart Hub 2. Facing endless issues with connection dropping and WIFI devices not working. I am losing £1000's in sales. Are these r...
Hi everyone,I'm looking for a detailed manual or thorough description of the BIOS/UEFI settings for my Alienware X51 R2 (UEFI: Alienware v: A12 date: 03/2017). I understand that Dell/Alienware doesn't always provide comprehensive documentation for th...
We've been experiencing significant speed drops on our BT Business Broadband, particularly during peak hours. Despite rebooting the router and checking for local outages, the issue persists. Our business relies heavily on stable internet for client c...
Does BT support Multi-Link PPPoE? It seems that second lines are now a standard offering. Assuming you have the appropriate hardware, is this supported?
Hi , Was wondering if anyone has set up Unifi UXG Lite gateway with a BT FTTC Connection.My former setup was a BT Business Hub 2 set to Bridge Mode and a Draytek Vigor 2830n Router configured with a PPoE connection using my username and password sup...
We have been waiting on fibre for years, finally installed, works great...BUT the WiFi range not great...so I went ahead and ordered Complete WiFi Plus on 7th March 2025, this duly arrives (1 disk) the very next day, super.....but for the life of me,...
I've just received a BT Smart Hub 3 after previous BT box failed. Everything is connected as it was - from the BT Smart Hub 3 it goes onto a Switch then onto various routers.In any case, I can be connected to the BT Smart Hub itself on my laptop (via...
We have fftp 300 the line is testing fine but we keep losing internet connection. The 3 green lights are on at the wall unit but the hub is flashing orange. When I go into the hub manager it says it is has a connection. We are also experiencing bu...
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