Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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UNIFY DREAM MACHINE SE - Will it replace the Business Hub ?

I have recently bought a Unify Dream Machine SE and started with BT Business.I would like to know if i am able to do away with the BT Bub and use the Dream Machine as the primary router ?I am very new to Unifi so still exploring it's possibilities.Ma...

Transfer contract

Hi,we are about to take over a business,the current owner is with BT,I am just wondering if we can just transfer the contract with current owner,or do we have to get a new contract?

Jeff99 by Member
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Port Forward Rules Keep Being Removed

Hi GuysWe have a BT Business Smart Hub 2 - I'm finding the firewall setup on the device isn't at all good for a business in honesty and not secure enough but that's another issue.. We have port forwarding set up - but every few weeks or so the rules ...

100390 by Member
  • 439 Views
  • 1 replies
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4G Assure

 Is there any published information on teh 4G Assure module supplied with the current Hub 3   (Dec. 2024) ? What is the connection - USB or RJ45/Ethernet? My network connects direct to the ONT - without the BT Hub and whilst it is ultra reliable,   I...

Marum by Member
  • 500 Views
  • 2 replies
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SOGEA Username and Password

I've today updated an older infinity service to Sogea. As best I can tell a Sogea FTTC product is technically still the same product as the old infinity minus the voice line. I'm trying to establish the username and password for the PPPOE login. With...

cfxdoug by Member
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  • 3 replies
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BT Enterprise SH31B - Fails to update, not checking server

Hi,My BT Smart Hub 3 has been online for exactly:System uptime:1 Day, 22 Hrs 44 MinsYet, my Hub is still refusing to upgrade from firmware version:Firmware version:r1.34.0-R-994210-PROD-83002r 1 . 3 4 . 0 - R - 9 9 4 2 1 0 - P R O D - 8 3I'm pretty s...

jimmyp by Member
  • 467 Views
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BT Business hub 2 - DMZ ip changing itself

I have the DMZ set to point to one of my devices which is setup with a static IP. Every so often i go pack to check and it has changed the ip address to a different one on the range. This is a great security issue as well as a total pain! I can soo o...

barto by Member
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