Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 2 kudos

Just a simple question about MTU

Can't seem to get an answer to this. BT is becoming impenetrable if you have a simple question. What should the MTU be for connecting to BT Broadband. I've always used 1492 - is there any change in this?

BT Connect

Help me yall!I am trying to help my 80 year old mom connect her iPhone to Bluetooth over the phoneShe is trying to connect her phone and it is asking for a code.Typically it is 0000 or something generic like that. Also. Nothing (according to her) is ...

kolly by Member
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Static ip's 'lost' after moving from Plusnet

A little advice please as I have spent several days now going round in circles with 'Chat bots' and finding it very difficult to explain clearly via chat ...We had a business contract with Plusnet Business and alongside that we had two static ip's wh...

bfg by Member
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Broadband connection down

Been having loads of trouble with broadband, three Openreach visits to the local box.Each time they say it's fixed but within a day it's back to almost no connection.We are relying on the the 4G Hybrid connect as the hub just will not connect now.Can...

mikerj by Member
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Business Broadband Access

We were sold an upgrade to our existing business Broadband packege, this included Stanard Fibre 76 pro for £77.19 per month with install of £100. I said at the time we did not have Fibre at the premisis and was told that did not matter as the new Hub...

phipj by Member
  • 1 replies
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Email address for complaints

Does anyone have an email address for complaints to save me spending hours on the phone? Our charity used to have broadband service with BT which was ended 3rd January 2024 and equipment returned. BT have continued to send bills and incorrectly taken...

BT Smart Hub 3 and Windows 10

We have been "upgraded" to the new Smart Hub 3, which is refusing to talk to any of our Windows 10 PCs, unilaterally.  We have 3 Windows 11 computers, and also of older Macbooks and iMacs which connect with no problem - but something about the wifi c...