Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Hybrid-connect in bridge mode??

Hi,Can anyone give a definitive answer on whether the hybrid-connect (EE dial-up) mode will work when the smart hub is in bridge mode (business version)?Tech support seems to think it should. Practice with ethernet cable between the two says it doesn...

Register an additional name to BT Business Account

I am the Chairman of a local charity with a BT Business account for phone and broadband. Our Treasurer is the account holder in order to pay BT bills but I manage the IT in our premises. We need another mesh disc for our router in order to extend wif...

Replacing BT Smart Hub -> modem suggestions

Hi folks,I'm trying to replace my BT smart hub as its coverage is pretty patchy in my house. I heard good things about the RT-AC86U but since it's a router I need a modem and looking around the combined price is making it look like I should just bite...

Is anyone using on a Smart Hub?

I had a speed issue with my installation recently, it dropped from 150 to 86 down, so I faulted it.  When the OpenReach chap saw my Hub 6 and modem he exclaimed "I have never seen work on anything other than a Smart Hub.  You should ask...

mstokes by Member
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BT Engineer request

I am trying to get a BT engineer sent out to a property on our corporate account, i have been round and round in circles trying to arrange this and just get passed from pillar to post to try and get this sorted.  Reported the fault online, and everyt...

BT Hub 2 + BT Disc Setup questions

Hi, hopefully there are some BT Disc users here.Just moved to BT and setup the Hub2 with fast 500MB speed.Change the Network Name and Password to the old supplier one (my own geeky name) so easier to migrate family and devices to it. No issues hereI ...

BT broadband renewal pricing game

just get your new internet deal with someone else to start a day or two before your BT one officially ends, that way you won't have any down time.£50 a month seems pretty high I went with virgin and they threw all kinds of offers at me so i ended up ...

talba by Member
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