Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Resolved! Static IP activation?

Hello I ordered a Static IP a few days ago, but I believe that my router is still running off Dynamic. I have been using whatismyip.com and it has been showing me the same IP as before. When checking on my BT Business App I can see that my order has ...

Wifi for my Customers?

Hi All I have a dance studio and I have hundreds of clients of all ages who frequent the building 3 times a week. I am constantly asked for my Wifi password. I think my clients are great, but even so I would rather not be giving out my passwords. Is ...

Raymo by Member
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Resolved! PDQ Connection?

Hello Is it OK to put a PDQ Machine onto a broadband connection as well as the internet as I would like to connect PDQ Computer onto broadband and keep the phone line dedicated to telephone? Any advice would be fab! ThanksKelly

Boost Wi-Fi Coverage?

Hello I have recently moved in to a new premises and I am having some issues with the wireless connection. I think my broadband is fine, it works when I am nearby it – but we have 4 floors. Would anyone have any recommendations on if it is possible t...

Static IP confusion

Hi, I have BT business broadband with 1 static IP address.  When I use whatismyip.com it shows the following line ISP: BTBUSINESSSTATIC-AGG-56 When I check the router advanced settings it shows static IP as being off. I am confused as the whatsmyip c...

dpse by Member
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Resolved! Parental Control

We have a BT Business account and use this to provide internet access at my tennis club. Because people can access the internet through a supplied PC and personal devices (phones, tablets, laptops) coonnected over WiFi we want to control access to we...

ADSL Broadband

Hi, Would anyone have knowledge in the following area: My provider stated the following when told the broadband speed was dreadful: When you say dreadful, are you talking of the speed of the broadband? Because at the moment you are on what’s called a...

Garadv by Member
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Resolved! Using Hub 5 With Home Broadband??

Hello I have a Business Hub 5 and I wanted to know whether it would be at all possible to use it on my home network? I understand that the main difference to the Home Hub is to do with the business hub using a Static IP address whereas at home I dont...

Resolved! Setting up 3rd Party Router

HiI want to setup a modem router I have instead of using the BT Business Hub. I presumed I copy the settings off the hub and go from there. The email on the hub is D****** at hg23.btclick.com but doesn't seem right to me. It asks for a password which...

Raymo by Member
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Help! Fax Line Disconnected

Can anybody help? We had fibre broadband installed in the new year. Since then we can't use our fax machine. We have been told that we still have our fax line! Any idea's why it’s not working. We have tried two different fax machines. Many thanksBob ...