Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
  • 634 Views
  • 0 replies
  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
  • 4681 Views
  • 0 replies
  • 3 kudos

smart hub 3 wan logins

FTTP has been installed by Openreach . I would like to replace the smart hub 3 router with my business router.  I can see in the hub manager under internet there is a connection info user/password.Is the password needed?Are these logins neded for the...

rsi7bt by Member
  • 782 Views
  • 2 replies
  • 0 kudos

Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
  • 634 Views
  • 0 replies
  • 0 kudos

ONT/FTP Fault (Ubiquiti)

Hopefully found the right board...I'm currently experiencing regular(ish) dropouts on my BT Business line. It's FTTP to and ONT, and then patched into a Ubiquiti equipment. In the last 6 months the ONT was moved by Openreach as we needed to relocate ...

Send router back

Hi could some please let me know where to send my old router?  Thanks

JGTCC by Member
  • 1058 Views
  • 3 replies
  • 0 kudos

Guest wifi limited range

Our Village hall ( large ) had broadband installed over a year ago .Specifically to offer our hirers " guest wi-fi. The secure " committee wifi" has great coverage but the guest wifi is unobtainable in one room . The committee wifi is full strength t...

BT Net Complaints

Can anyone help, please? My company enquired about a BT Net leased line in autumn 2024, and ended up dealing with one of BT's Local Business team. A full timeline was given about our needs, and our installation (which was to be February 2025, when we...

received Complete Wifi Plus...

I ordered Complete Wifi and have just received Smart Hub 3 and Complete Wifi Plus. I note the 'disc' calls itself an extender which concerns me; we needed to change from the standard BT extenders as some of our devices are unable to switch independen...

ren41 by Member
  • 881 Views
  • 1 replies
  • 0 kudos