Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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BT 1Gbs leased line Primary + Failover No Router Option

We have recently had two 1Gbs leased lines installed and  configured as Primary + Failover, with a routed subnet.This is a wires only install.Failover is via BGP and is all configured.I trying to find an answer to 2 questions.1) What is the normal op...

Ian855 by Member
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FTTP speeds all over the place... strange one!

Hi, I am a BT Business customer with FTTP 900Mbps+/110Mbps. When the service initially went live around a year ago it was rock solid and all speed tests were showing 900Mbps+ down (pretty much everywhere I test it).... this was great and I was raving...

Fortigate and FFTP

Not a question but more a tale of moving from ADSL/Copper to FFTP and VOIP. It's early day's but so far it's all good.I have removed all of the copper cable (lots),  the phone exchange (panasonic), and the old phones, so there is a lot less clutter -...

opreach_ntu.jpg Fortigate.jpg yealink_base.jpg yealink-handset.jpg
kmca by Member
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Connecting a USB Drive to the USB socket on my BT Business Hub 3

Find out which BT Business Hub you've got.    The BT Business Hub 3 supports USB 2.0 memory drives or external hard drives, connected to the socket at the back of the hub.   Some USB drives may not be compatible with the BT Business Hub 3. Printers a...

Jen1 by Administrator
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How to connect your BT Business Hub 3

Find out which BT Business Hub you've got.    To avoid any possible connection problems please make sure that your hub is connected properly.   First, check that you have ADSL filters fitted.   Any devices (telephones, faxes, extension bells or monit...

Diagram showing where to plug and unplug the ASDL filter..gif ADSL master socket.png
Jen1 by Administrator
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How to get the caller ID from the VoIP system

Hi, I am a company owner based in the UK we provide windows EPOS software to restaurants and take aways shops we have over 500 shops who use our services.All our customers have the traditional telephone wall socket where the caller ID device ( like C...

Hybrid speed boost

Our plan was supposed to come with Hybrid speed boost. However, we only seem to be getting Hybrid Backup.There is no option on the router to enable it.How can this be fixed? Thanks  

RFG by Member
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Village Hall Broadband

Hi I’m a trustee for our local village hall and we’re  considering providing wireless Broadband access. There is no phone line to the hall. We have fibre in the village.The hall address is a ‘silver’addressBT are saying I need to speak to Open Reach ...

EVH by Member
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When should I expect a static address to be allocated?

I have just entered the username/password allocated to my business, but it's still not static after several days (i know because we've had BT engineers investigating a line fault, hence the reconnections).When will I know that it's finally been assig...

evansnp by Member
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