How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I want to pay my bill
Hi all,I have recently had FFTP installed with the Business Smart Hub 3 along with complete wifi plus as our farmhouse is long and narrow with several thick stone walls. This was an upgrade as we were already a BT business customer using a smart hu...
Hi, I have created a static route in the BT Business hub which usually works as expected.However, when the hub is power cycled the static route stops working. To resolve this, I make a small change eg. to the subnet mask so that the save button appe...
Hi 1 week ago today vandals cut through the lines in the street, cutting off all BT telephones and internet on the estate. For a few days we had 3 BT vans at the entrance to the estate reconnecting everyone. Today my internet is working, I can brow...
I've been using the BT Business Smart Hub 3 since August 2023 and it has always been lacking in features and buggy. Because this was a newly released modem/router I stuck with it in the hope that firmware updates would cure the many issues but over 6...
I have Tp-Link deco x50 mesh wifi and want to use our new Smart hub 2 in bridge mode to act as a modem. This is for my local cricket club and we cannot afford to get a network engineer in as too costly. I seem to be able to put the Smart hub 2 in bri...
i've been considering this as people at work tell me they are getting crazy unrealistic speeds for uploads which I find super hard to believe, is it even possible to be getting 500 download 650 upload, even on the gigabit service, is their connection...
Hi all. I have finally received the new modem although it’s from a company called Onecom. All the lights are geen but it is not giving any of the devices an IP Address. I have enabled IPv6 and ipv4 but the same remains. it’s seems the external ip to ...
Is this situation normal? The engineer came two days ago to install the new line for our replacement BT broadband. Unfortunately the router hadn't arrived, and after 3 l o n g on-line chats and 2 l o n g phone calls, it appears that the equipme...
This is a long story cut short, I moved from Plusnet Business to BT Business in November 2023. It was a horrific experience as BT mistakingly enabled the new service on my neighbours house so my service had to be completely reprovisioned. The result ...
