Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 2 kudos

Bronze address problem

Hi everyone, I'm looking to switch providers to Zen but they tell me my address shows up as a bronze address.If I do a check on the Openreach fibre availability checker both my address and my phone number cause an error and I can't see any products -...

Resolved! BT Digital Voice not using BSH2 ?

Hi,I'm trying to use the supplied Digital Voice DECT Phone (Cloud Voice Express) as part of the Business Halo Bundle with a 3rd party router/firewall. Hardware is a W70B + W73H I've allowed all the necessary outbound ports - and thus Outbound calls a...

rbjtech by Member
  • 25 replies
  • 1 kudos

Resolved! BT FTTP Residential to BT Business - Fixed IP and PPPoE details ?

Hi,I believe I have moved from BT FTTP Residential to BT Business this morning (this was the scheduled date, and the connection dropped for a period this morning and has now reconnected) but to my knowledge, I have not been sent any information or de...

rbjtech by Member
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  • 0 kudos

BT Smart Hub IP Address

I have a new BT Business Smart Hub Type A to replace an existing (and faulty) hub.  I cannot set the IP address to match my LAN settings.  My internal IP address range is 192.9.200.x (it's an odd range which I inherited but is valid)I have tried to s...

Sean_L by Member
  • 9 replies
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Resolved! IP Forwarding not working after BT Hub 2 installation

I have had a few [charity based] websites and yesterday, I "upgraded" the previous BT Hub to the BT Smart Hub 2 with Hybrid to give me better Wifi coverage across my property, 4G backup if the line went down etc., The technician came out, had lots of...

Home Broadband to Business

 I currently have Home Broadband Full Fibre 900, plus BT TV, landline and a mobile SIM.If I move to BT Business ( to get a static IP address) will I be able to keep all of the above? Thanks

CST by Member
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Move to new home

Because I will move in my new house  at July 27,22. How should I transfer my Boardband service plan to new house? 

Resolved! BT Business Smart Hub 2 and DMZ'ing IPSec Traffic - Not working!

Hi all.  Where I work, we have a few remote sites that have a BT SOGEA connection with a 4G failover element incorporating the BT Business Smart Hub 2. (BT Hub firmware version is unknown, although I expect somewhat recent as BT connections were only...

eveares by Member
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  • 0 kudos

Bt fttp

Hi all. Hopefully someone can maybe assist me with something.  Our local club is getting FTTP installed, Openreach have came out, everything internally is ready to go, although BT were unable to connect the overhead Fttp line to the business, they ev...

Narl by Member
  • 6 replies
  • 0 kudos