Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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BT Cloud Phone

We have a BT Cloud Phone service, with the BTB Hub 6.  But I tried to setup a third party Draytek router instead, so as to use the range of remote access and other facilities. Doing that has caused the phone system to stop working. Does anyone know i...

Inherited Contracts

Hi, I have been paying for a number of accounts (unknowingly) with BT Business for telephone lines and leased lines. The previous company was bought out in 2017 and upon investigation it appears we have inherited a number of products from the previou...

BT Cloud Voice Nightmare for small business

I wish I had read some of these posts before agreeing to move our BT business line to BT cloud voice! Transferred across to the new service early January but from 13 January no working phone service. At first all the customer got was a ringing tone. ...

Resolved! Business HUB Set as modem only?

Im sure this has been hammered to death but im confused can I? if so how? put my hub into MODEM only mode. I have another router set up working exactly how I want it the portforwarding our CCTV etc is just great. I have tried NUMEROUS times to set up...

FTTP Installation

Hi I have a couple of questions so I will list on seperate posts but this is NO1. The Fibre is on the over head post outside our door approx 3M away. BUT they say I cannot have it. Many other neighbours have it and they are on other much further away...

BT / Openreach communication?

Hi, Can anyone please give any advice. We moved premises and had Openreach in to connect phone line and supposedly the broadband too (BT had sent the hub in the post). The Openreach engineer Didn’t know anything about the broadband - he just was ther...

IPV4 DHCP failure BusinessHUB

Hi thereBusiness customer here. Had an interesting fault develop. I think the businesshub has become corrupted. (Tried factory reset but oroblem persits). I think I need a new hub sent out. We had a flickering type power fault in our area. Problems d...

Ultrafast 900mb package

Does anybody know if there will be a 900mb package avaliable to business customers?. It seems strange that residential users are able to get these speeds and business customers are limited to 300.


Can I get my Business line connection changed from Interleaved to Fastpath? My line seems have interleaving applied on a permenant basis. My pings are 40+ms as a minimum and have been so for several months. My line had a fault with a tree rub that ha...