Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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RDP keeps disconnecting on HUB6 HELP

 Hello, We recently installed a bt hub 6 in our offices. We use RDP alot to access our systems, we find the connection drops and reconnects every minute or so. This is not good at all and disrupts the work we do on the RDP. I worked fine on our previ...

FTTP on demand

Hi I wonder if somebody can clarify for me about the availability of FTTP on demand. I'm investigating this option for my address, we live in a rural location. We are quite far from our local exchange which I can see is a Ofcom Market 3 exchange.Our ...

yfp234 by Member
  • 3 replies
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Resolved! Authentication 403 Error; Access is forbidden.

I'm in a pickle at the mo...At about 12:30 ish all our users couldnt access the internet due to a 403 forbidden error.TextHTTP Status 403 type Status report message descriptionAccess to the specified resource () has been forbidden. Oracle GlassFish S...

Resolved! How to set up bridge mode on the BT business hub

Turning the 2 wire router into a modemGo to Settings> Broadband> Link Configuration and set the following settings…VPI: 0 VCI: 38ATM Encapsulation: Bridged LLCATM PVC Search: Disabled (unchecked)Connection Type: Direct IP (DHCP or Static)Save the set...

alastair by Grand Guru
  • 22 replies
  • 4 kudos