Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Draytek 2862 ac in VDSL mode

I am now running my BT Business broadband line in VDSL mode with my 2862ac router. It works OK generally but is dropping out briefly at least once a day. Any thoughts on settings / tweaks would be welcome.

Resolved! ICMPv6 messages are being filtered by the BTB Smart Hub 1

Since 7.30am, this morning, "my router or firewall is filtering ICMPv6 messages sent to my computer. An IPv6 host that cannot receive ICMP messages may encounter problems like some web pages loading partially or not at all."A restart of the hub does ...

kelper by Guru
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Sudden jump in latency.

My latency has been about 27ms for several days, which is better than normal, but now it has suddenly jumped up to 42ms. It happened at 6am, when I was still asleep.  I wonder why? 

kelper by Guru
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BT WAN Login and Static IPs

I've noticed that the IP I have is not static although it should be with my package. that brought me to looking at my WAN login credentials within my router (Ubiquiti UDM Pro), I had these setup with the account as recommend...


Unifi U-LTE-Pro

i've moved from vdsl business broadband to FTTP with unbreakable wifi (didn't really want all the kit that goes with it as i have my own equipment) i used to use the 4g assure sim in my U-LTE-pro, which worked fine after getting the correct settings....

Resolved! Draytek 2927 running with Smart Hub 2 in Bridge Mode

Does anyone have experience of such a setup, I have tried it with the Super Hub in bridge mode and also using a Draytek 2760 in Bridge Mode. I get a green line to suggest that all is connected well but no Internet Connection. I can get Internet using...

High latency on BT Network

 Hello, I've recently noticed that my IPv4 latency is relatively high; IPv6 doesn't seem to be an issue as it's routed differently. I'm connected via ethernet and there aren't any other devices aside from a NAS and some security cameras that don't co...


Charged Me for BT's Missed Appointment

I recently had BT Fibre to the Premisis installed. It took two attempts, because the first time, the Open Reach engineer simply did not turn up.Despite promises to the contrary, I've now been charged £169.95 plus VAT for a 'missed appointment', which...

MikeyB by Member
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Resolved! BT Business not activated on date - stuck provisioning

My broadband was due to be activated yesterday and is stuck in "provisioning" when I check in the app for the order status.I have my router and IP phone but have not been provided with a phone number or FP number to log a fault. I can't even call BT ...

How to exit or disable bridge mode (Business Smart Hub)

How to disable bridge mode After experimenting with bridge mode I wanted to enable the router again.But there is no obvious way to do this unless you have a router connected to the hub.The hub’s DHCP server is disabled, so when you connect a laptop b...

kelper by Guru
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