How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I have a new business hub 2 operating clod voice phones . I use to get bt sport with my previous by hub but can no longer get it does anyone know why cheers
Hi, I have a windows 11 laptop connected (wired) to a business smart hub 2. I am having problems accessing some websites that i randomly use, such as british gas business or elavonconnect or challonge. I have connected to all these websites in the...
Hi, So we've been without working FTTP for 4 weeks now due to unknown faults.The area is reporting the same thing but the engineers don't appear to talk to each other. So we have been using the Hybrid backup for those 4 weeks.Unfortunately signal aro...
I had a FTTP install about 3 weeks ago (150 /30 package ) but did not go well but after numerous engineer visits the broadband side of things is working now but phone line isn't. Smarthub 2 installed in gaming room and devices connected via etheren...
I have just upgraded today to FTTP using new SH2 however unlike my previous BT hub there is no guest mode? Unless i have missed it in settings...seems like a backward step to leave this feature out on new hub version.
HI. I've just had BT Business Broadband installed along with Cloud Voice Express. In terms of handsets can I use my existing BT Essential Digital Home Phones? They sync to the SmartHub2 just fine, but cannot find a phone line. If the answer is no,...
Last week, I tried to signup to a BT Business Broadband plan via Topcashback (TCB). I received an order number at the end of the sale process on BT website and within few minutes I noticed a cash back amount showing on my TCB account. The cash back w...
I am looking at purchasing a disc to rectify poor WiFi strength in part of the building (we have Business Smart Hub 2 on a BT Business Broadband Account)BT seems to sell "Whole WiFi" discs which appear to be for Home broadband only (i.e. not Business...
Hi,We have a BT Business Broadband hub 4, about a week ago the internet access stopped working. Eventually tracked the issue down to the DNS server IP that the hub was using, when the PC config was changed to use Google (8.8.8.8) rather than the one ...
Hi, we have the business smart hub 2, we need to the network to be 192.168.0.x as we have 2 domain controllers, an Exchange server, 5 Linux servers web/app servers and our whole infrastructure in on 192.168.0.x, the hub is telling me we can not use t...
