Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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LAN to LAN VPN with Business Hub?

Hi, currently have a LAN to LAN VPN (IPSec tunnel) running between our two offices, usuing Draytek routers. Keen to move to BT at one office to access 4G Assure and Gfast. However, after much searching I can't fathom whether the BT Business Hub can h...

justinm by Member
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BT Infinity Business Hub Replacement / Layer 3 switch

Hello all,I’m in need of setting up VLAN’s, I was planning on using a Draytek Vigor 2862 with a layer 2 managed switch but have found reports saying that it will only do 190Mb/s with PPPoe. My next option was a 2926 but I cannot find any related info...

lluked by Member
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4G assure and Bridge Mode

We have just moved premises and while I'm waiting for the new line to be sorted out I assumed the modem would continue working using the 4G dongle. However I have checked and it seems that when you have the modem running in bridging mode you cannot c...

Internet EXTREMELY slow

Hey guys,I hope you're all well, my internet has been absolutely awful for the past 2 months. Im promised 15 download minimum and im currently getting 6 and have been for the past 2 months. Its a business line and people are working from home and its...

Resolved! Switch from ADSL to ADSL2+

I have recently swapped back to BT as the previous supplier was unable to give me an ADSL2+ connection that I've had in the past on the same line since the exchange was upgraded in 2006... I now find my BT business connection is stuck on ADSL and usi...

Help setting up the 5 Multiple Static IP Addresses

I am looking for some assistance in setting up the 5 multiple static ip addresses that I have gotten added to my account. I was provided with the 5 public addresses, the gateway address and the subnet mask. Ive looked in the Smart Hub Home>Advanced S...

RyanW by Member
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