Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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BT Hub 2 + BT Disc Setup questions

Hi, hopefully there are some BT Disc users here.Just moved to BT and setup the Hub2 with fast 500MB speed.Change the Network Name and Password to the old supplier one (my own geeky name) so easier to migrate family and devices to it. No issues hereI ...

BT broadband renewal pricing game

just get your new internet deal with someone else to start a day or two before your BT one officially ends, that way you won't have any down time.£50 a month seems pretty high I went with virgin and they threw all kinds of offers at me so i ended up ...

talba by Member
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Is BT a good broadband?

I am moving into a new house with a 1 year contract with a few more people. Since I'm only staying at the place for a year, broadband plans are pretty limited. I basically limited it down to 2 choices, cuckoo (80mb) and BT (63-70mb). I initially want...

Legal Action for moving office

Prior to renewing our BT broadband contract I explained we would be moving premises over the coming year and were told bt BTBusiness this would be no problem. When we moved office, we needed to increase the size of the broadband to accommodate and a ...

SFRG by Member
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BT Business Billing

Please can someone help in regard to BT Business Billing through BT Home Counties. I have raised two complaints having been waiting 9 months for an upgraded service for my business broadband.I have been subjected to cancellations of service having be...

LASS1 by Member
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Question about BT Internet Complete WIFI

Hi,I have a Smarthub 2 from BT Internet, but have crap WIFI reception upstairs.I've seen BT do a black "complete wifi" disc that gives you mesh internet, but you have to pay more per month to get it. I'm not interested in the white discs by BT, as th...

Resolved! BT Business Smart Hub 2 Static IP Issues

Hi!I've been trying to configure a remote connection for 5 managed devices on our corporate network, to do this we have purchased 5 static IPs. These devices need their IP addressing to be manually configured, so I've assigned each one an IP address ...

SOGEA Broadband speed highly variable - is there a wiring issue

We have a building which has a 100 pair copper cable from the street cabinet  which is 300m from the DP point in a riser cabinet.  This is jumpered across krone strips to a 100 pair which runs up the riser to the comms room on the 3rd floor.  From he...

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P-J by Member
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