How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I've today updated an older infinity service to Sogea. As best I can tell a Sogea FTTC product is technically still the same product as the old infinity minus the voice line. I'm trying to establish the username and password for the PPPOE login. With...
Hi,My BT Smart Hub 3 has been online for exactly:System uptime:1 Day, 22 Hrs 44 MinsYet, my Hub is still refusing to upgrade from firmware version:Firmware version:r1.34.0-R-994210-PROD-83002r 1 . 3 4 . 0 - R - 9 9 4 2 1 0 - P R O D - 8 3I'm pretty s...
I have the DMZ set to point to one of my devices which is setup with a static IP. Every so often i go pack to check and it has changed the ip address to a different one on the range. This is a great security issue as well as a total pain! I can soo o...
Can't find this anywhere, but can I connect a USB printer to the Smart Hub 3 USB port? I'm finding that the printers connection over WiFi can be incredibly slow sometimes.
So I had an old smart hub 1 FTTC setup, I bought a smart hub 3 + extender from eBay. Everything seems to work fine, my WiFi is better than before , the extender seems to work ok but it’s not showing up on the hub manager, no devices are under it. Pr...
Our business (& home) had no broadband service for +/- 10 days recently due to a local outage (workmen cut through copper cables when digging up the road) BT Business have provided dreadful customer service, and communication and offered no practical...
Hi, I'm cleaning an office which is full of old equipment, most of it is going into electrical collection bin but I've noticed 2 ADVA 150's and a Netgear switch that have BT equipment stickers on them. What do I do with these? Are they collected by ...
Hi, My parents currently have both BT Business and Residential accounts. I’d like to consolidate their services into just the Residential account to help reduce costs. However, I’m unsure how to retain their BT Connect email address and phone number,...
I was self employed and had a business account for my shop with BT for broadband and digital phone line. A year into my contract I took cancer and had to close my business as I was unable to work and my shop was loosing money. I contact BT in Januar...
I have just had FTTP installed by BT Openreach. They have installed the new BT ONT which connects directly to the fibre cable. Can I plug my Sonicwall TZ directly into the Openreach ONT box and just user PPPoE credentials? or would I need a router in...
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