How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I set up my home move weeks in advance and for some reason the order kept getting cancelled by BT. I kept getting the usual fob off when I phoned up and as a result a complaint was opened.Having now moved I rang today to find out if the issue had bee...
Hi there,I recently got a btnet fiber leased line installed. It is active but I am unable to access it as I don't have a username and password for my connection to establish a PPPOE session on my router. I called bt multiple times but they seem to ha...
When I first signed up for Business Broadband (many years ago!) I was given a username/password in the format of A123456@hg78.btclick.com and which I've used on all modems/routers connected to my line since, though various package and line upgrades t...
HiSomeone called from BT on 24th Feb 2020 to say my BT contact ends tomorrow (25.2.2020) need to renew and I did that over the phone. Next day they cut my broadband and the following day my landline. They say there is a problem with order and cancell...
Yesterday my Smart Hub did a firmware update (annoying that it was during the working day) Previously:Firmware version: SG4B1B0092BCGui version: 1.117.2 and nowFirmware version: SG4B1B0092BEGui version: 1.132.0So, probably just a GUI update. However...
Hi my mac considerably slows down the Internet at work, bt engineer told me to connect straight to hub, how do i get it to do that?
Every time I sign on at home I get this message: Redirect to BT Wholesale Service Information Page ( 62.6.38.125/index.html ) and it wont let me connect to the internet. Please don't tell me to ring BT- I've been on twice today and both times they w...
Our organization's building has (internal) flint walls which effectively blocks wi-fi and 4g.For this reason, we have an internal 48-port ethernet network delivering wired internet to most rooms.Nevertheless, we need good wi-fi for our guests and vis...
Subject line says it all really. BT Business broadband line disconnects every so often (particuarly when weather is bad) which causes problems with POS system - disconnected / reconnected 3-4 times yesterday (time between disconnects and reconnect ca...
Hi all, wonder if anyone could help please?We have been a long standing BT customer for years.In September last year, we signed up for a BTNet line. Lead time was quoted at 45-55 working days, so we were hoping to have this in place well before Chri...
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