Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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DVR not working on Hub 3

Hello, I operate a DVR system on my network, all setup and I can locally access it. But when i go to http://192.168.1.254 (routers settings - I use a Business Hub 3) it says that other devices are connected but my DVR isn’t? I wish to port forward bu...

Raymo by Member
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Draytek 2850 > Working on BT Home but NOT BT Business?

I am at a complete loss on what the issue is and we need to be up and running Monday morning. We have spent many hours this weekend trying to work out why our Draytek 2850 router works normally with all networks and even BT Home [at our house] but NO...

brat42 by Member
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Resolved! Route all Static IPs via one connection?

Hi, I'm sure this has been asked but can't seem to find an exact answer and I'm thinking the 2wire 2701HGV-C doesn't support it. Our setup is the BT 2wire for connecting to the DSL and then a Watchguard XTM device behind as the firewall, we have 5 st...

Business Hub ARP Broadcast Problems

Hi all, We have a BT Business Hub 3.0 (Version 4.7.5.1.83.8.82.1.1 [Type A]) with several wireless and Ethernet devices connected. I've having some trouble with connecting from wired devices to some embedded wireless modules we're trying out: I think...

Raymo by Member
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Resolved! Hub 5 Modem Only Mode?

Hi all, Very simple query. The Hub 5 is collapsing under the load of the work network so I've bought an Asus N66U which I wanted to put the routing burden on, with the Hub 5 acting as a modem only. However, I can see no way to do this in the interfac...

Raymo by Member
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BT Hub 5 Custom DNS

Can anyone tell me if it's possible to get the BT Business Hub to give its DHCP clients a DNS server other than itself? I can't find a setting for it in the browser interface. Thanks!

Connect CCTV through BT Hub

Hi can anyone help I have setup my CCTV system which is working all ok, I have fixed a cat5 Ethernet cable from the DVR CCTV unit through my BT hub and onto the PC with the Ethernet cable. At the moment i have a fixed IP address for my internet conne...

PCI Compliance failing?

For the past 2 years I have followed the strict guidelines set out by the PCI Security Standards council https://www.pcisecuritystandards.org/smb/ After my most recent scan which I carried out last week I was informed that the PCI compliance test had...

Raymo by Member
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Resolved! Admin Password??

Hi folks I have just been doing some tinkering with my Business Hub - adjusting the settings, channels etc - or at least I am trying to. I keep getting a message to enter my "Admin Password" - which I assume is my ADSL password? I have tried to enter...

Resolved! Business Hub 3 vs. Home Hub 3?

BT Business user here (for home / small office use) - currently using a Business Hub 2 (black and silver) but wi-fi reception in parts of house are poor / nil. I understand a Business Hub 3 is better?  Any views? I have been offered a BT Home Hub 3 -...