Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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VPN hassle with BT Business Hub 5

Hi All I've tried and tried and tried and I just can't make a successful VPN connection. I have: * I have created an incoming connection on a Windows 7 Ultimate machine, which has a static LAN IP and for testing purposes AV and Windws Firewall turned...

Connecting SureSignal on Hub 3

Hi all. I recently upgraded to BT Infinity as a business user, with a Home Hub but since then I've been unable to get my Vodafone Sure Signal box to work. I had a Sure Signal 2, which had been working fine with my previous Virgin ADSL service. I trie...

Resolved! When Will I Get Fibre?

Hi All I have a second office in rural Scotland, and as you can imagine - whilst the views are simply delightful - the internet is soul-destroyingly slow. I know this cannot be helped given the location, but I was wondering where I can find an update...

Resolved! Static IP activation?

Hello I ordered a Static IP a few days ago, but I believe that my router is still running off Dynamic. I have been using whatismyip.com and it has been showing me the same IP as before. When checking on my BT Business App I can see that my order has ...

Wifi for my Customers?

Hi All I have a dance studio and I have hundreds of clients of all ages who frequent the building 3 times a week. I am constantly asked for my Wifi password. I think my clients are great, but even so I would rather not be giving out my passwords. Is ...

Raymo by Member
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Resolved! PDQ Connection?

Hello Is it OK to put a PDQ Machine onto a broadband connection as well as the internet as I would like to connect PDQ Computer onto broadband and keep the phone line dedicated to telephone? Any advice would be fab! ThanksKelly

Boost Wi-Fi Coverage?

Hello I have recently moved in to a new premises and I am having some issues with the wireless connection. I think my broadband is fine, it works when I am nearby it – but we have 4 floors. Would anyone have any recommendations on if it is possible t...