How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Hi! Currently fighting for an answer, it has been 3 months! I transferred from BT home to residential, I thought I would be able to get rid of the stupid WiFi discs thing later or get a new BT router but was told by an agent I couldn't. I was like h...
A little advice please as I have spent several days now going round in circles with 'Chat bots' and finding it very difficult to explain clearly via chat ...We had a business contract with Plusnet Business and alongside that we had two static ip's wh...
Been having loads of trouble with broadband, three Openreach visits to the local box.Each time they say it's fixed but within a day it's back to almost no connection.We are relying on the the 4G Hybrid connect as the hub just will not connect now.Can...
We were sold an upgrade to our existing business Broadband packege, this included Stanard Fibre 76 pro for £77.19 per month with install of £100. I said at the time we did not have Fibre at the premisis and was told that did not matter as the new Hub...
Does anyone have an email address for complaints to save me spending hours on the phone? Our charity used to have broadband service with BT which was ended 3rd January 2024 and equipment returned. BT have continued to send bills and incorrectly taken...
We have been "upgraded" to the new Smart Hub 3, which is refusing to talk to any of our Windows 10 PCs, unilaterally. We have 3 Windows 11 computers, and also of older Macbooks and iMacs which connect with no problem - but something about the wifi c...
Does anyone know how many devices can connect to a BTB Smart Hub (Home Hub 6)?I have a Sonos speaker system and lots of LIFK smart bulbs. I also have an energy monitor and smart TRVs on my radiators. I don't want to run out of internal IP addresses...
Hi I cannot find the schedule to the general terms for the new enhanced SOGEA broadband in the BT website. If anyone has the link please.
Hi All, I am Emmanuel Katto. My broadband connection frequently drops. and sometimes it is very slow that you can't even open google.com. Is there something wrong with the connection? Please let me know.Thanks!Emmanuel
Having read the journey of Re: Upgraded to BT Business FTTP - lost all IPV6 connectivity , it is clear that this process is in desperate need of refinement and further training as I find myself suffering similar struggles in getting the move complete...
