Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Hybrid connect

Hi set up a new smart hub 2, hybrid connect & disc on saturday. The hybrid connect centre light is white & 3 bars are flashing red in every room i have tried & even next to hub with ethernet connection.HELP!!

Resolved! BT Business Smart Hub 2 with a Meraki FIrewall

We recently had a "SOGEA" broadband connection installed with a BT Business Smart Hub 2 and I'm hopingsomeone can clarify the best way to connect it to our Meraki firewall without dealing with double nat. I think we need to put the Hub in "Bridge" mo...

pwp by Member
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SH2 bridging mode - login and enabling

This is my second SH2 - I can connect in router mode and access the Internet but I need to get into bridging mode and use it as a modem. I can get to 'click' the switch in the access panel to enable bridge mode but then the 'saving' circling glyph st...

pjbee by Member
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Struggling with Bridge Mode

At my previous address I had Virgin Media, and I just enabled bridge mode and everything worked great. The rest of my network is a series of Eeros/managed switches which I’m very happy with.When I moved I didn’t have many choices, so I originally got...

BT blocks block of static IPs

Hi,I cannot ping another BT business static IP and whole block of IPs.Pinging 81.150.33.x (BT static IP for email server) with 32 bytes of data: Request timed out. It works fine from a BT 4G Assure stick and it works from other networks. Tracing rout...

itmika by Member
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Connecting an alarm using POTS to a Fibre 150 system

BT have recently installed Business Fibre 150 at a church where I look after the IT. We have an old alarm system which still uses a regular landline to call key holders when the alarm goes off. Do BT have any solution to bridge the POTS line to the f...

Urgent help needed

Bt had an issue installing our net today as a cable is broken underground. We may have to wait a while for this to be fixed. We have the 4g backup but the signal is terrible where we are. I have a tplink 4g router with an o2 sim in that has good sign...

BT Business Smart Hup port forwarding.

Hi All I have a BT Business Smart hub (5 I think)I have a range of useable static IP (5)I have two webservers that I want to run of the two external IP, so 217.xx.xx.201:443 --> --> Is this posible? ...

Site2site VPN BT Smart Hub options

Hi I currently have BT business with Smarthub2. I am looking to have a site2site vpn which will be required from router not end client. It appears the smarthub is not capable if anyone has any reccomendations to replace the smarthub with a capable ro...

Hybrid Speed Boost

Hi, looking for some information regarding the Hybrid Speed Boost. Do you require a minimum 4G connection ie 2 or 3 bars to use this. I live rurally and so I only get a 4.5mps copper connection and can only get a 2 bar EE mobile signal. in my mind if...

Harpia by Member
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