How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I have a BT BusinessSmartHub3 and every time I connect the hybrid connect box using an Ethernet cable it causes all my wifi and Ethernet connected devices to drop out. Only way to stablise my LAN so far is to permanently disconnect the hybrid connec...
Hi we have recently upgraded to Fibre with a new BT Business Smart Hub 3.When I connect all our devices - a lot of them show up, some with device names but most with MAC addresses - I understand I have to use the App to change the names but I haven't...
I've recently upgraded to Smart Hub 3 and having a problem with the extender mesh disc ( square ones).I have 4 to replace the 4 old ones ( round) with SH2 but I can't get them to act as extenders.They all linked fine to the SH3 via a cat5 cable, move...
Hi,Can anyone please advise we are rolling out a number of BT Smart Hub 2 devices within our infrastructure. Some work from setup fine but we intermittingly encounter issues with other BT Smart Hub 2 devices. Typically the blue light shows on the dev...
Hi, I plugged in my BT Smart Hub 3 yesterday and configured it. I disabled a few options, including WiFi because I use my own Access Points. Overnight, the firmware upgraded to 1.35.0 - all my settings were preserved, except for WiFi which was enable...
Why is there no 5G in areas of Altrincham particularly along the Dunham Road?
Hi asking for information on power cuts I have a hub 2 with the 4g hybrid connect and as we are having a lot of power cuts in my road ( the main power line is so old and once they fix one fault another one shows up ).Also I have a severely autistic b...
My elderly parents have been left in a remote location without phone or broadband all because they ordered BT full fibre upgrade in August. Their old system was switched off an engineer has been out a couple of times but they have not been prioritise...
I’m posting my experiences with BT Business in the hope folk out there can give me advice on what to do next. I’m at my wit’s end now, the stress of the last 10 months have severely tested my patience and sanity and I’m at a loss on how to proceed. B...
Briefly, community hall used by 3 different clubs – just had BT broadband installed using Business Smart hub 3 – trustees of hall would like each club to have their own guest WiFi network. But I think I can only set up one guest network. Is this cor...
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