Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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BT Business Broadband early cancellation fee

Hi, I have an account with 2 BT Business Broadband lines on it.I'd like to keep the first one which I have had for years, the second one is no longer needed and has been in operation for around 6 months of a 24 month period. Is there any way to reduc...

Moodles by Member
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Unable to ping my BT Hub

Hi, I have a BT Hub Manager with firmware (v0.41.01.10137-BT). I have disabled my firewall with a now red-status off, but I am still unable to ping my public IP (nor the public DNS servers) from external. I am also unable to browse to my hub web page...

Actual Nightmare....

Line got slammed a week ago, been on the phone 8 times every time i get a different story and assured it would become clear in 24 hours and someone would call me back, not once has anyone ever called me back. Shocking service, shocking that our line ...

Mis-sold / Charged £260+vat for Missed Appointment

We had a scheduled appointment today with an openreach engineer to upgrade our Broadband and phone line but when he saw our setup he said that I was mis-sold a new standalone line and broadband contract which I did not need.He said we already have an...

cr99 by Member
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Hybrid-connect in bridge mode??

Hi,Can anyone give a definitive answer on whether the hybrid-connect (EE dial-up) mode will work when the smart hub is in bridge mode (business version)?Tech support seems to think it should. Practice with ethernet cable between the two says it doesn...

Register an additional name to BT Business Account

I am the Chairman of a local charity with a BT Business account for phone and broadband. Our Treasurer is the account holder in order to pay BT bills but I manage the IT in our premises. We need another mesh disc for our router in order to extend wif...

Replacing BT Smart Hub -> modem suggestions

Hi folks,I'm trying to replace my BT smart hub as its coverage is pretty patchy in my house. I heard good things about the RT-AC86U but since it's a router I need a modem and looking around the combined price is making it look like I should just bite...