Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Dreammachine and BT Business Hub 2

I've been contacted by a company that has a full setup for ubitiqi for the office they are moving into, previously not IT guy so are looking for me to install it. Looks like they have bought it off paper and not thought longevity about how it will wo...

beban by Member
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has anyone an email address for a complaints department or details of someone that is actually going to listen to a complaint and deal with it. instead of being passed about on live chats. left for 8 months with no working broadband while still being...

Static routes stop working on Business Smart Hub 2

I have a recurring problem with static routing on a Business Smart Hub 2 on the FTTP service. At our location we use network as our main network. This is set up on a Cisco layer 3 managed switch and Cisco Mobility Express wireless setu...

tpca by Member
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Static IP setup- router?

Evening, I am setting up a group of 5 static IP's after BT "lost" ours during a broadband upgrade and assigned a new set !Following these instructions

dag by Member
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Upgrade with bt to fibre broadband

Am upgrading fm analogue to digital with btstaying with bt but the old broadband will need to be cancelledAs i am remaining with bt am i going to lose my bt connect email address as this is vital for my business and as i have said i am staying with b...

BT Business Broadband early cancellation fee

Hi, I have an account with 2 BT Business Broadband lines on it.I'd like to keep the first one which I have had for years, the second one is no longer needed and has been in operation for around 6 months of a 24 month period. Is there any way to reduc...

Moodles by Member
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Unable to ping my BT Hub

Hi, I have a BT Hub Manager with firmware (v0.41.01.10137-BT). I have disabled my firewall with a now red-status off, but I am still unable to ping my public IP (nor the public DNS servers) from external. I am also unable to browse to my hub web page...

Actual Nightmare....

Line got slammed a week ago, been on the phone 8 times every time i get a different story and assured it would become clear in 24 hours and someone would call me back, not once has anyone ever called me back. Shocking service, shocking that our line ...