Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Windstream Fixed Wireless - Does it use a modem?

I have not used fixed wireless service before and they are suppose to be installing it this week. They are sending out a rental modem for my install this week. I had fiber in my prior house and the fiber was just a ethernet cable I plugged into my ro...

Replace BT Business Smarthub

I need VPN access and the new BT SMarthub does not have this apart from portforwarding to a server which I dont want to do. Has anyone replaced the BT hub with another modem (TP-link, Draytek etc) which has native VPN in the firmware? If so, can the ...

Static Routes on BT Business Smart Hub 2

Hi,A charity I help has just been given a BT Business Smart Hub 2 with hybrid 4G connect box, designed to help keep broadband service reliable despite the trees that keep disconnecting the telephone line.Unfortunately I don't seem able to configure i...

Business line not activated

DOWN A CLASSIC BT INFINITY WORMHOLE OF STRANGE UNNAVIGABLE PROCEDURALS  - I HAD A NEW BUSINESS LINE INSTALLED 3 WEEKS AGO IT HAS STILL NOT BEEN ACTIVATED - WORSE STILL BT HAVE CUT OFF MY DOMESTIC BROADBAND INSTEAD! APPARENTLY THIS WAS DUE TO A DESIST...

Business line not activated

I am stuck in a CLASSIC BT INFINITY LOOP OF FRUSTRATION.  I had a new business line installed at my property and was issued a new telephone number. When I called in TO ACTIVATE it, I naturally called using my domestic landline, I now realise this was...

4G assured dongle with Draytek router

Is there a solution to use BT’s 4G assured dongle directly with the Draytek router (without using BT Hub)? We tried everything but can’t get connection to the network.

Neo by Member
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BT Business SmartHub 2 and Fixed IP addresses

There are two reasons for buying static IP addresses: 1. (The obvious one) - so you can provide a way for users outside your network to access your services. 2. So the users inside your network can access services on external machines in the cloud, w...

BT Business Smart Hub 2, Whole Home Discs and FF900

HiI am waiting for FF900 to be connected to our premises - BT have sent all the bits and pieces including a Business Smart Hub 2. At the moment we are using a Smart Hub Type A, which connects to 6 Ethernet connected whole home discs (white) since I h...

Now day 6 no internet

Tried 2 different all new routers even so called all singing hub 2 , none of them will sync , Open reach have washed there hands of the fault saying nothing further they can do , no line fault , full signal to the socket , equipment tested and works,...

Low disk space. Low memory

It is a long time since I have used Outlook Express but now I don't appear to be able to do anything. I have .dbx extension file and i cannot open it cause of the following messager: Error: Possible causes are: Low disk space. Low memory. Any suggest...