Btinternet.com in office 364 outlook

[rgooding54]

My email account stopped working on the 27th December 2017, i have all the emails up till then, i’ve Deleated the acc and reinstalled it but still only get the emails up till the date stated, has anyone got any ideas on this and how to get back up and running. Also on my iPhone it won’t set up at all.

[markp]

Hi there rgooding54

if you are having problems with your @btinternet.com email address, these are home/residential email addresses.  If you go to their chat, or call 0808 100 6778 they will be able to help you get yor account working again.

Markp

[rgooding54]

Ok thanks Markp I’ll giving it a go.

[petergroft]

Mailbird might be able to detect server settings for Btinternet.com automatically for you.
Step 1: Click on the File tab in the upper-left corner of the Outlook window.
Step 3: Enter your new email address and click Connect.
Step 4: On the next screen, select IMAP.
mail.btinternet.com. 993. SSL. mail.btinternet.com. 587. TLS.

Regards,
Peter