Email and hosting
Post about email and Office 365, security, domains, apps, IT support and scams.
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 477 Views
  • 0 replies
  • 0 kudos

MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 10412 Views
  • 5 replies
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BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 120918 Views
  • 42 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 23206 Views
  • 27 replies
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All emails sent to any BT internet domain rejected

Hi, I work for an MSP and one of my clients who uses a 365 email account( Has SPF,DKIM and DMARC records) keeps getting their emails rejected from any btinternet email accounts.How do I fix the issue or is there a support email for BT I can contact w...

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BT Connect Email Address

Hi, i've moved by business broadband to another account for my business & my BT Connect email address has been locked. I have a couple of broadbands with BT can i link this address to these broadbands, or can i get my email address unlocked?

Domain renewal "Transaction failed with bank"

When trying to renew a domain via the BT Domain Centre you might encounter an error message showing "Transaction failed with bank". This is caused due to the BT Domain Centre not being 3DS verified and doesn't require you to contact your bank.  In or...

Cannot access email account and cannot change password

I've been having issues with my BT email account today, it started with me being logged out on all devices on with an email account connected to BT. In the past this has usually been resolved by changing my password. On apple the error displays the a...

weggaa by Member
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  • 1 replies
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Your account is currently blocked from signing in.

Trying to change password but I constantly get presented with  Your account is currently blocked from signing in. As a result, you may not reset your password at this time. Please contact an admin in your organisation and ask him or her to unblock yo...