Email and hosting
Post about email and Office 365, security, domains, apps, IT support and scams.
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 1432 Views
  • 0 replies
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 11846 Views
  • 5 replies
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BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 138645 Views
  • 44 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
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  • 27 replies
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BTconnect Email address locked

We recently had to cancel our BT Broadband as the speed was less then useless (1mps). We went with Starlink who offer over 100mpb in our area.We have BT Domains, cloud services, BT mobiles and Microsoft 365 with BT still so have lots of various produ...

SUSPECTED SCAM

e-mail received today 10 March 2025 from BT Service Desk samidge@btconnect.com as a final notice that the processing ofmy  incoming e-mails will cease as I have failed to validate my account. No previous communications received on this subject - pres...

dai by Member
  • 1103 Views
  • 3 replies
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Locked out of my email account

I changed my email password yesterday after noticing some unusal account activity and now i'm recieving the following error. I have tried resetting through my btconnect account as suggested in the various help articles. but it seems to just reset my ...

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LolC by Member
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  • 1 replies
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Btconnect email password recovery

Hi. Am trying to recover a password for a btconnect email address following a device upgrade, none of the links I've found so far work. Can anyone provide a link that actually works? Please help, have spent days on this already.

JeffL by Member
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How to set up my old btconnect email on Outlook

Hello  I have an old btconnect email address, which I still use, although this dates back to when I was self-employed and used to have a BT business account (which I no longer am/have). The email is set up fine on my iphone and use it on there, but i...

Resolved! Forwarding Issue

I receive emails from a particular group to my btconnect account and this then gets forwarded by the btconnect account to my btinternet account. The forward works, I receive the email in my btinternet account. The original sender - the group - get a ...

Btconnect not receiving new mail

Hi. My Btconnect email is not receiving any new emails on the outlook web client (outlook live). I can still log in via MS and send emails from the account but it has not received any new emails. Thanks.

Pabloz by Member
  • 2355 Views
  • 5 replies
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