Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 7731 Views
  • 3 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 87807 Views
  • 42 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 19584 Views
  • 27 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 4357 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 4766 Views
  • 0 replies
  • 0 kudos

Email Access Denied

Hi,I have a Btconnect.com email account and my password no longer works via MS 365.I do recall some BT emails coming through asking me to change my account details.  But, as my BT Business account hasn't been active for over a decade (added to the fa...

Pez35 by Member
  • 581 Views
  • 1 replies
  • 0 kudos

btconnect.com - unable to access master account

I’m a BT employee and have a number of btconnect.com email addresses that my family use.When I log into the BT business page I'm asked to start a migration process for which I need an account number.Unfortunately my BT.com account number is not recog...

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lnjxc02 by Member
  • 856 Views
  • 3 replies
  • 0 kudos

BT internet and Gmail

Hi everyoneA few years ago my mother-in-law signed up to a BT email address when she got a broadband package with them.Since then I have created a Gmail and a Microsoft account with this email as the username/email account.Things get really messed up...

aslii by Member
  • 618 Views
  • 2 replies
  • 0 kudos

email

The very first screen! Setup an email address on the BT system and this is what you are faced with! If we can't access our own email how do we reset our password? 

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Accessing my btconnect emails

I need to access my btconnect emails which I have been unable to do since BT withdrew these email addresses. I have tried all ways but been told by BT this is not possible. They are needed urgently for a court case. Any suggestions?

JAD by Member
  • 917 Views
  • 2 replies
  • 0 kudos

Inbox won't load emails

Hi, I'm really struggling and would really appreciate some help please. For the last 24/36 hours my Inbox takes a while to load then nothing and I get the message '' We are experiencing issues with the service, please try again later.'' I can send em...

Resolved! Possible email scam?

One of my users has received an email from "BT Enterprise Communications <foyle.electrics@btconnect.com>" with subject "Action Required: Account Upgrade Notification". Is that from BT, or a scam attempts?