Email and hosting
Post about email and Office 365, security, domains, apps, IT support and scams.
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 963 Views
  • 0 replies
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 11061 Views
  • 5 replies
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BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 129080 Views
  • 44 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 24501 Views
  • 27 replies
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Btconnect not receiving new mail

Hi. My Btconnect email is not receiving any new emails on the outlook web client (outlook live). I can still log in via MS and send emails from the account but it has not received any new emails. Thanks.

Pabloz by Member
  • 1845 Views
  • 5 replies
  • 0 kudos

Btconnect Email

Hi,I have forgotten my email password and am unable to login to my email account via a browser.When I try to reset the password the pin gets sent to an email address that no longer exists.Clicking the need help button on the page that informs me of t...

Btconnect email locked

I have just joined the community. Like other posts I kept my btconnect email address when I retired 17 years ago and other than having to transfer to the Outlook platform in 2021 it has not been a problem. Two weeks ago on holiday in US Microsoft inf...

Fred13 by Member
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  • 7 replies
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All emails sent to any BT internet domain rejected

Hi, I work for an MSP and one of my clients who uses a 365 email account( Has SPF,DKIM and DMARC records) keeps getting their emails rejected from any btinternet email accounts.How do I fix the issue or is there a support email for BT I can contact w...

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BT Connect Email Address

Hi, i've moved by business broadband to another account for my business & my BT Connect email address has been locked. I have a couple of broadbands with BT can i link this address to these broadbands, or can i get my email address unlocked?

Delete a website but continue to keep the domain - Help!

We've had a BT(small) business account for years.Today, I finally had a look at the domains and webhosting sections.BT host several of our 'dormant' domains and it seems BT also hosts a website (25 years old and never been looked at since!!).I would ...

PollyJo by Member
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  • 2 replies
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Domain renewal "Transaction failed with bank"

When trying to renew a domain via the BT Domain Centre you might encounter an error message showing "Transaction failed with bank". This is caused due to the BT Domain Centre not being 3DS verified and doesn't require you to contact your bank.  In or...