email box reports nearly full when it is not

[shaneh1]

hello i need some email help please if anyone has any advice  i have been trying to resolve for weeks and have been through so many BT guides online but the result is the same its constantly reporting the mailbox is nearly full sending daily reminder emails when its not

- have logged in online many times to the online version its empty and outlook also only has a few mb in it

TIA

shane

[kelper]

You could start by answering my last post!😋

[petergroft]

• In Outlook, choose File> Tools > Mailbox Cleanup.
• Do any of the following:

1. View the total size of your mailbox and of individual folders within it.
2. Find items older than a certain date or larger than a certain size.
3. Archive items by using AutoArchive.
4. View the size of your Deleted Items folder and empty your Deleted Items folder.
5. View the size of your Conflicts folder and delete this folder.

This May Work,
Peter