a week ago - last edited a week ago
BT Email blocked because it was used by Spoofers how do I get it unblocked?
Simple question but is there a simple answer ?
The first thing I would like to point out is - please educate your support people into the fact that because someone is sending out email from my email address, it does NOT mean that my account or computer have been compromised. When an email address has been 'Spoofed' it means exactly that - it's been faked.
Accounts versus addresses
Let me say that again: my email address is one thing, and my email account is another.
• My email account is what I use to log in and gain access to the email I've received. In most cases, it’s also what I use to log in in order to be able to send email.
• My email address is the information that allows the email system to route messages to my inbox. It’s what I give other people, like I might give you email@example.com.
The two are related only to the extent that email routed to me using my email address is placed into the inbox accessed by my email account.
OK, I know that spammers can send email spoofing the “From:” address to make it look like it came from me.
How do they gain access to my account to do that? Have I been hacked?
No. I have not been hacked.
“From” spoofing means faking the “From:” address on an email to make it look like it came from me. To do it, spammers don’t need access to my account at all.
They only need the email address.
While an email account and an email address are related, they are not the same thing.
Sorry to hear you are having issues with this. I can understand your frustration with this one, especially if you do not believe you have been hacked - but generally what we always do for security more than anything else is change the email password and then also get you to run virus scans on your mail devices using the emails.
Once that has been done we usually escalate this to a 2nd line team so they can unblock it via Microsoft systems, as that is essentially where the lock has been placed. If this has not yet been done I would recommend getting back in touch with our technical team on 0800800154 and they should be able to assist you with that.