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Member
Posts: 6
Registered: ‎08-11-2012
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BTdomainsaccount - is it still BT and how do you contact?

I was on BTdomains (www.btdomainsaccount.com) to renew some domain names and decided to check when my hosting expires but can no longer see that option. I tried mailing the contact emails but both addresses (inlcuding the one in the renewal notice I received) bounced. 

A Google search seems to show that web address (www.btdomainsaccount.com( as registerd to a company in Jacksonville Florida!

Is this still part of BT and does anyone know how to get in touch with them (either within or outside BT)?

 

I am very concerned that my hosting could just disappear!

 

Pete McVeigh

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BT Employee
Posts: 271
Registered: ‎07-12-2017
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Re: BTdomainsaccount - is it still BT and how do you contact?

[ Edited ]

Hi Pete

Sorry for the delay in reply. I have checked with someone on our end regarding this and BTdomainsaccount relates to a customer base of bt.com/domains which Web.com pick up on behalf of BT.

 

They don’t have any contactnumber or live chat.

If customers need help with a domainwith them they need to contactthem via one of the following :

 

Online: https://www.btdomainsaccount.com/contactUs.aspx

Email: btdomainssupport@register.com

 

I hope this helps in some way!

Regards

Ryan

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