17-07-2018 08:42 AM
When we are sending e-mails from our accounts e-mail address the from name has changed to Unknown Unknown.
We've checked the details in Outlook, logged in online and checked the details and everything is as it should be, but it's not showing on the e-mail. Obviously as it's from our accounts department some customers have phoned up thinking we have been hacked which is not the case.
All other @btconnect.com e-mail addresses we use are fine.
17-07-2018 02:46 PM
Sorry to hear you are having these issues - this is a bit of a known problem just now!
You would have to contact us on 0800 800 154 or on livechat so that we can get this changed back for you via our 2nd line team.
It's the Personal Info record on the Outlook / Microsoft mail server. When the senders account was created the firstname and lastname were obviously not filled in. See my blog entry about it here: