Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 1977 Views
  • 1 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 46228 Views
  • 33 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 14703 Views
  • 26 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3262 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 3604 Views
  • 0 replies
  • 0 kudos

Resolved! No access to webhosting and email services

HI therehope you can help, I have a domain name and several emails hosted by BT business (set up years ago)....I can log into the BT Business front page but I can no longer access any services to administer web page change or email etc. I spoke to so...

Unable to access web hosting

I need to update my website but can't access Web Manager since the upgrade. The only app listed under My Apps is the setup guide. It seems impossible to contact a person to ask. Any help would be much appreciated. 

PetraB by Member
  • 235 Views
  • 1 replies
  • 0 kudos

Resolved! How to keep btconnect email address

Hi. We are closing our business therefore do not need our broadband/phone line, but would like to keep access to our email addresses, which apparently we can't do? Is there a work around this? I'm not very tech savvy so please keep it simple :). than...

We're giving up...

We have been using the BT Email Lite package for a few years now, with BT also hosting our domain.BT deleted our website a couple of years ago - with no notice and no alternative.Now POP3 access has been disabled and we can no longer use Outlook. New...

tjrw by Member
  • 458 Views
  • 0 replies
  • 0 kudos

Locked out of btconnect email

I was attempting to change my password by a google generated strong password. I thought google passwords had stored it but when attempting to log in it clearly hadn't and now I can't access my email. I tried using the recover option to change it to s...

business email

if I have a business email .co.uk can i send & receive from this email address if I have bt business

janey by Member
  • 338 Views
  • 1 replies
  • 0 kudos

BT Business login - and btconnect email

Immediately after installation of FTTP , I was locked out of btconnect.com email. Changing the BT Business login password didn't help. The vendor of the fibre package (BT local business) did manage to request an email password reset from BT internall...

dmlevy by Member
  • 498 Views
  • 3 replies
  • 0 kudos

Email Problem

Since BT changed the format of the email page I have been unable to forward emails received from suppliers and customers to my engineers. I am told that the content is not acceptable and may have errors etc. How can I be able to receive these emails ...