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Member
Posts: 2
Registered: ‎19-09-2009
0

Site hosting speed

We have had our site www.new-normal.com with BT for over 10 years. Our developer switched it from basic Wordpress to Divi Builder around 2 years ago, and it looks great. But recently it has become very slow - saving a post can take up to a minute, and the autosave function when writing a post literally causes the site to stop for 10 seconds each time it happens. Our developer says this is due to BT hosting speeds and wants us to move to another host.  Is this right?

BT Employee
Posts: 272
Registered: ‎07-12-2017
0

Re: Site hosting speed

Hi Paul

 

Hope you are well. If this was always slow, I would suggest that maybe it was the hosting package. If you are on the basic webhosting package sometimes it can take a few seconds to respond. However, as it is a recent thing I would likely suggest contacting our livechat team here - they can take a look for you and make sure there are no faults with the service. If it is just a limitation of the service them moving to another host may be the only other option.

 

We are currently in the process of moving to a new supplier for our webhosting, and as such we cannot place any new orders or upgrades for webhosting just now. So until that comes in down the line, if a new host is what is best for you and your business, then that would be the recommendation. Hopefully it is just a simple fault though and our technical team can get that sorted for you!

 

Regards

Ryan

Member
Posts: 10
Registered: ‎13-06-2020
0

Re: Site hosting speed

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Member
Posts: 16
Registered: ‎16-07-2020
0

Re: Site hosting speed

Besides hosting there are other several reasons that affects the speed of your site. I think first you should run a site checkup and then plan to shift the hosting. You can use "RoboAuditor" or "Google Page Speed Insights" to check the errors in your website.  

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