26-03-2020 08:54 AM
I am having problems transferring our domain from BT Office 365 to our own account. I cannot verify the domain on our office account as it comes back registered to bt797145pop.onmicrosoft.com. This was part of a previous Mail Lite account as far as I know.
I have followed the instructions on deactivating all our email addresses from the account so that the domain can be released, however, a number of the emails now seem to be stuck in a loop with deactivate pending, and have been for the past few days.
Now that BT have turned off all the support chat options, are no longer replying to support requests, and won't let you stay on the 0800 800154 line unless you are an emergency service, how can I contact someone to get this fixed?
We are trying to get staff organised to work from home, but can't progress until this is sorted.
Any help or advice you could give would be much appreciated.
15-06-2020 03:35 PM
First, back up your mailbox in Outlook
How to back up your mailbox
Next, deactivate your mailboxes for this domain using your BT account
How to deactivate your mailbox
Deactivated all mailboxes on your BT account for this domain? Your domain can now be removed from BT’s Office 365. So it’s time to let your new provider know. They'll be able to create new mailboxes for you on your new domain. They should be able to use the information you've backed up if they need to.