Customers complaining - emails to btinternet blocked...

[eggerda]

Hello, I have customers that receive email newsletters as part of theire purchase, and for the last 3 days every email I send to a "btinternet.com" address gives this bounce message:

smtp 554 Message rejected for policy reasons (3.2.2.1)

It's not a lot of email being sent, and it's not spam...

All of the IP sender scores are 97, and all IP's are clean here:

http://www.cyren.com/ip-reputation-check.html

We are now getting a ton of complaints from paying customers asking where there email newsletters are...

Can someone please help me, or direct me to the best place to get someone to investigate?  I sent an email to postmaster@btinternet.com yesterday with all the details...no response yet.

This is urgent.

Thank you...

Dan

[Plumly]

Hi Dan, 

https://bt.custhelp.com/app/contact/#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjoxLCJzd...

that is the contact us link for BTInternet.com Mail team, 

you may need to get a customer who hasn't recivied the mail to report the fault, as (if i'm seeing right your not a btinternet.com customer so you may struggle to get them to pick up) 

thanks
Plumly

[djackson]

Having the same issue here - been posting in this thread

https://community.bt.com/t5/Email/error-message-554-can-t-receive-emails-from-some-people/m-p/154513...

[jko128jko128]

Did anyone ever sucessfully resolve their delivery issues?  If so, how did you get in contact?  Email postmaster@ does not seem to help.  I've been doing that regularly for the last 5 months and have yet to get a response!