11-03-2017 09:10 AM - edited 11-03-2017 12:07 PM
This is NOT 'A solution'. When this happens. BT are blocking the complete domain which the sender is sending from.
BT need to deal with this at a high level, NOT an individual user's account.
I am experiencing it with emails from different addreses within a domain which belongs to another ISP. The whole ISP domain is blocked.
P.S. Can someone from BT fix this?
13-03-2017 08:52 AM - edited 13-03-2017 08:56 AM
Hi there tfc,
I am sorry you are having problms sending mail to @btinternet.com email addresses. As these email addresses are home/residential email addresses, we here at Business are not able to get this resolved.
With speaking to home/residential one option is to email firstname.lastname@example.org and ask for the domain to me unblocked/whitelisted to allow the mail to go through.
The only other option would be as plumly suggested and get the recipient who is not receiving the mail to contct the home/residential support team.
You could try posting on the home/residential forum, to see if their admins can offer a solution.
13-03-2017 05:01 PM
Thank you markp. I was just about to follow your suggestion to the postmaster. But I am told the problem seems to have been resolved and the emails are now being received.