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Hard Bounce of Bulk BT Domain Email Addresses

CharlieBailey19
Member

Hi there,

 

I work for an angency that looks after clients email marketing activity (newsletters, strategy, reports etc) and have a query regarding hard bounces.

 

In December, they sent an email and after this send they received a message to say that all BT domain emails hard bounced and were removed from their database.

 

 

We've suggested that BT could have remvoed these due to dis-engagement and not opening emails for a number of months but they want to investigate this further.

 

Anyone had a similar issue before or can point me in the right direction?

 

Cheers,

Charlie

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