Hello
I have upgraded my iphone 4 to a 4S and changed network provider on Friday. Whilst my btconnect is working fine when using a PC I am struggling to configure my new iphone.
Initially I was receiving incoming emails OK but not being able to send or reply using my iphone - all messages were just remaining in my 'outbox' and not being sent. However after receiving telephone support today (Monday) from the BT broadband / btconnect helpdesk this issue has been resolved but replaced with another issue! Whilst I can now send emails from btconnect (via my iphone) I can no longer receive & view incoming btconnect email messages.
Instead the message appears 'Cannot get mail' 'The mail server 'pop.outlook.com' is not responding. Verify that you have entered the correct account info in Mail settings.
I believe that the correct info has been entered into the 'Mail' settings after having checked it with BT telephone support, and this forum. The same information was provided by both sources but with one difference. The outgoing server SMTP Outlook was port '25' (as per telephone helpdesk) but on a posting on this forum the port '587' was to be used. I've tried both and still have the same configuration problem.
The BT employee manning the helpdesk could not resolve my iphone configuration issues and referred me to this forum instead.
Can anyone help?
