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Windows 7 Set up email

Quirkas
Member

Hello

 

I moved to btinterent about a month ago from Virgin. I cannot send outgoing emails. I have tried and searched for solutions and tried but no luck. I can receive but not send.

 

I have used mail.btinternet.com

 

IMAP is greyed out so cannot be changed. SSP enabled port 465

 

The error message is

 

Your IMAP server closed the connection.  This can occur if you leave the connection idle for  to long.

 

 

It also refers to port 993

 

Any ideas?

 

I have tried to ring BT and after giving up a couple of times my call was answered after 20 minutes and she was happy to inform me that she could offer no assistance. The online conversation was also no use, he was more clueless than me.

 

 

 

1 REPLY 1

markp
Grand Guru

Hi ,

 

I am afraid you have posted on the Business forum, we here are not able not able to help with @btinternet.com email addresses, if you go to the Home forum you will be able to get help.

 

 

Markp