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outgoing server fails for btconnect in outlook

simonbratt99
Power User

Hi

 

Having problems with a free @btconnect.com account as part of a bt domain

 

incoming is fine in outlook, webmail is fine but outlook outgoing fails to authenticate

 

The user is overseas.

 

Tried mail.btconnect.com and smtp.btconnect.com in outlook but fails

Tried ticking authenticate for outgoing server

 

BT Support remoted on and couldnt do it either.

 

Any other ideas?

4 REPLIES 4

Stephenc
Master User

Hi Simon,

 

Does the ISP of the user block port 25?

 

Thanks,

 

Steve

simonbratt99
Power User

if port 25 is blocked are there any options?

rivalchild
Member

This has already been answered on the BT Forums earlier on and has some useful information about ISP's blocking port 25.

07753219154
Member

I can receive Emails but con not send our reply to Emails