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Member
Posts: 1
Registered: 2 weeks ago
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BT Cloud Phone - Cannot End Unanswered Call

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I have just started using/testing BT Cloud Phone app on PC.

 

When I call my mobile from my desktop, the call connects fine.

 

If I answer the call, I can end the call by pressing the red button in the app, no problem.

 

However, if I do not answer the call and press the red button to end the call, the Cloud Phone app returns to the Dialpad (slowly), but the call is still connected and my mobile continues to ring.

 

The call then runs to voicemail on my mobile, where a blank message is recorded. The message cuts off after 6 minutes once my inbound message limit is reached and presumably the call has ended.

 

Has anyone else experienced this problem and is there a fix for it?

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BT Employee
Posts: 180
Registered: ‎07-12-2017
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Re: BT Cloud Phone - Cannot End Unanswered Call

Hi Gavin

 

That certainly sounds like a strange one! This is not an issue I have come across before, however I myself am not based in one of our Cloud teams. I would recommend giving our Cloud Phone team a call on 0800 389 0598, they can give that the once over and may be able to provide a reason as to why this is happening, and a resolution for that going forward.

 

All the best,

Ryan

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