01-10-2018 05:03 PM
We are just starting to move off of an old BCM450 currently sat on SIP over BTNET.
We currently run call monitoring and recording through a 3rd party via exporting cdr's. Doing this we are able to extract live information and it display it in wallboards for departments to monitor and react etc.
Signing up to BT cloud voice. I can't see anywhere where it says live reporting is included. Looks to me that it isnt and it relies on historical data.
Does anyone know if it offers the features that Cloud Phone does. I.E. Widgets, live reporting etc. Seems crazy that it doesnt do this.
Also another question which i probably already know the answer to.... Does the cloud system allow for cdrs to be exported so in a last case scenario we can carry on using 3rd party monitoring?
03-10-2018 03:12 PM
You're best speaking with the Cloud team about this on telephone number 0800 389 0537, they will be able to confirm the capabilities of the Cloud services.
February - last edited February
Assessing the number and quality of features available can also staggering. We assumed you'll want the basics of call forwarding, voice mail boxes, and a standard menu that lets customers select where they want to direct their calls mypremiercreditcard.