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Member
Posts: 4
Registered: ‎08-07-2013
0

Unable to dial users public phone number

Hi, we have 2 sites setup, but we are unable to call any of the public numbers assigned to all the users in one site.  Any idea's?

Member
Posts: 5
Registered: 3 weeks ago
0

Re: Unable to dial users public phone number

Do you have a phone system or is it all done via the cloud?
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Member
Posts: 4
Registered: ‎08-07-2013
0

Re: Unable to dial users public phone number

Thanks for the reply, its all via cloud.

BT Employee
Posts: 162
Registered: ‎07-12-2017
0

Re: Unable to dial users public phone number

Hi MikeM

 

Very sorry about the late reply. You may have already sourced a solution for this - but if not I would recommend contacting the relevant helpdesk. I can provide you the number for the department you would need to speak to - we do have a few cloud departments however. Do you know if you are on a cloud phone/cloud voice/SIP service? If you are unsure, you can PM me your cloud number and I can check it for you so that we are directing you to the correct place. Smiley Happy

 

Regards

Ryan

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