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Argh, can't cancel my fibre service, BT can't find my account?

adresch
Member

Does anyone know of a direct number I can call where someone, based in the UK, can actually help me?

I have a residential phone line, but with a business fibre service.

I've been on the phone today for nearly 2 hours to try and cancel my fibre service and for some reason my Busienss account number isn't found in BT's systems.

I've called two seperate cancel numbers (08003457962 and 0800 800152), both couldn't help and passed me to billing

Billing have twice told me to "please call back in an hour because we're having technical problems and can't find your account"

Live assistance say I need to call, billing says I need to call the cancellation line, the cancellation line say I need to call or be put through to the billing line.

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