Posts: 1
Registered: December

Caller id fault


I'm hoping to get some help here. I have a business bt phone line and broadband contract. As part of the landline package caller id was included. I've verified this with the bt technical team. Currently there is an adsl filter connected to the master socket of which the phone line and broadband connect. Both phone and broadband work fine, however the called id display will not appear on our phone (bt elements 1k).

If i connect the phoneline directly to the master socket then the caller id is displayed on the phone. I have tried changing the adsl filter but this makes no difference.

I've raised the fault with bt (4th time now) but on each occasion they insist that they have checked my phoneline at the exchange and all is fine.

I would be very grateful for any help.
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