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Member
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Registered: a month ago
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Divert to BT Mobile

Hi Am looking for some help and can't find a matching query or get much joy from live chat - surprisingly! I'm starting to rack up call diversion costs which is a vital part of my partner's home business. I have read that call packages aren't included when diverting, so I am paying the standard rate of call connection and charges. What I would like to clarify is, when calling a BT mobile the first 1000 minutes per month are free of charge. This isn't technically a call package(?) so would I be charged the call diversion costs if my partner changed her mobile provider to BT? If not I think I'll be porting my number to a VOIP provider but am hoping this will be a quicker and more straight forward solution. Many thanks.
Member
Posts: 1
Registered: a month ago
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Re: Divert to BT Mobile

Hi,

 

Not sure about the BT mobile minutes but since everyone has to move to VoIP by the end of 2025, I would suggest moving.

 

I spoke to Stuart Sermon at team partners telecommunications and he sorted everything out within a few days. The best thing was he actually listened to what I needed and create a solution that worked for us. Well worth a chat.

 

All the best,

Chris

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