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Overcharging on business lines

tommyg1956
Member

I've just spent over an hour trying to find out why I am suddenly being charged for landline calls to my business account. Told that I only had an allowance of 100 minutes despite the fact that I was on a 5 year contract that included all landline calls.  The advisor told me that these charges relate to a contract that started on 6 Jan 2017.   On checking my bills it seems that this started last May without me being informed.  

 

I have also been charged recently for entry into the local directory (for which we have no need as we deal internationally) without my consent.  On querying this yesterday I was told that this started in December.  Checked my bills and it started being billed in October.

 

The customer service team clearly does not have a clue how to deal with these problems.  I used to believe that BT was the best company for my telephone services but now I would never recommend them. 

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