Well after some time on the phone I still do not understand my rights. We have a business contract with several lines and broadband on a Onebill. We are being hassled by other providers claiming they can get us out of our contract as BT have increased line rental charges. All I want to know, is:
1) If BT are increasing our line rental charge and we deem this as detrimental to our business, can we exit the contract without penalty?
2) As per the service person I spoke to, should our line rental charges have been increasing whilst in contract
3) Confirmation of our contract end dates
I do not want to speak to BT Openreach, we have been there and they are only interested in selling new comms systems and not actually listening to us the customer.
Any help or advice gratefully received!
Small businesses generally must become "Jacks of all trades" in order to successfully run their operation. But the finer points of business law are often best left to a specialist.