How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve, or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? Wi...
If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...
Switched to CVE with broadband service November 4th. I’ve been going back and forth with this problem for over 3 weeks now. My broadband had been activated but the number wasn’t ported over to the CVE service. The order keeps on getting cancelled and...
I live in a new build house (about 4 months old) in the UK. Under the stairs is a phone port. Behind it are 3 cables coming out the wall, wired into this phone faceplate. I have another in the office, lounge and by the looks of it somewhere else in t...
Caller display has stopped working on our business phone line. The fault has been raised 3 times already. Each time they do a remote line test, try *#234#, cease and re-activate the caller ID feature and close the fault. I've tried escalating via liv...
Can anybody help/advise what I can do as I am totally frustrated by the farcical process that I am currently experiencing. I have a number that is currently operating against a BT Cloudphone service and I want to port it to a new provider. I have c...
My digital phone says Network unavailable
I had a cold call in August sending me an email with bt cloud and Internet on it. i was told that due to line changes I needed this , I made sure I went through everything on the phone and he said it was a special offer for this month only as it was ...
HiI signed the BT business contract, and they said they would port my old number to a new location that is only 2 shops further down, but today some lady rang from BT and said they will not be able to port the number, it's like my 15-year-old number....
Hi all, I’m a Brit, and there’s no nostupidquestions specifically for the UK (as far as I’m aware) - can anyone explain how phone lines and broadband works in the UK because I somehow got it in my head that BT owns the hardware, and all the other com...
We’re struggling to get our number transferred to our preferred supplier due to a second request, that has been cancelled, appears to be lingering in BT’s systems. We have been advised by our new provider that due to a second request being requested...
We moved over to BT late July, and over the past week or two I have had complaints from users saying that when they try and make or receive a call, it will sometimes be silent like you can't hear them. Then, if you call them back or they call you bac...
